Complaint Review: X-SPORT Fitness

 Email addressed to director of customer service Kelly Catwright, she did not respond

Hope all is well. I wanted to talk to you about my terrible experience with the X-Sport fitness of Garden City, NY. where people are incompetent and fraudulent.  I was looking for a reliable gym to join for good health and at the same time is affordable. I saw in the email 7 day free trial and decided to give it a try. To my surprise it was the worst mistake I ever did in signing up for this Gym. I was told that it will be a 30 day contract and cancel before 30 days. I signed up in Aug and it was to end in October of 2015. I was happy to give it a try , but to my surprise they signed me up for a personal trainer session for $765 which I didn’t want and I don’t know ; why they did this to me. In comparison planet fitness was offering $99 for 1 year compared to yours which was $39 per mo. Even then I decided to try I was also told I am getting free personal training sessions. It was not true immediately I was charge $180 I don’t know for what and even after I canceled my gym membership which is the most ridiculous thing I have ever seen for cancelation is by sending a snail mail to Chicago. Even then it wasn’t canceled after 2-3 months finally they did cancel it but the personal trainer membership which I thought was on trial became reality. Even when I didn’t want it I was getting charged without using a single session, what kind of business is this where in you charge in advance for a service not being rendered when I decided to cancel they gave all kinds of excuses and wouldn’t cancel. I disputed the transaction with the bank on 2 occasions as the trainer was not good and it kept changing from one person to another based on his schedule not mine. I wanted to touch base with you to kindly refund my money. I am not in a good financial state and I am not happy with the service provided. I kindly request you to no rebill my account for personal training services which were charged for $197, $247 (twice). How can anyone have such a contract before providing services you charge for it. I was going to file a complaint on BBB and rip off . Please advise and refund my money … in full.

 I had disputed transactions with BOA for these charges as I was not provided services. Please refund my money in full

 Even after changing my CC this company is harassing me to join thier personal training whcih I dont want. I need to come out of this mess, someone please assist me in this regard. Please note I wasnt told verbally this membership cant be canceled and I was told I can try for a month and then cancel. I need justice paying $765 without a single session is atrrocious. 

This was the cancelation letter I sent via mail and got confirmation by email saying membership was Canceled.

This was the letter I sent to Capital Fitness

Capital Fitness, Inc.,

P.O. Box 4012,

Aurora, Illinois 60507 

To whom so ever it may concern,

I am Dnyanesh Prabhu (X1521607) and I joined Xsport fitness this August for 30 day trial.  I never signed up for any contracts with you.This is my second mail to you. The first one was sent way back in November.  I would like to cancel my membership ASAP. Any fees taken in access should be refunded to me in full. I also had paid for 4 training session with trainer but used only two... When I signed up I was initial fee of 170 odd but I was charged in excess of 250... I’ve never used any of your training there is proof I have used only 3 sessions out of 4 I signed up for. I want my money back … I am not interested in any training and I never signed up for any sessions. Please cancel my membership with immediate effect. I had sent a mail earlier as well no one cared about it. This is a priority mail and you cannot cheat me.

Your prices are way higher than normal gym and your contract is all hidden, you don’t tell anything in detail.

I am canceling all transactions with bank if you don’t promptly return my payment. No gym has non-cancellable agreements. This is sheer cheating I am reporting you to better business bureau for fraudulent activity. I was also told by Greg that training doesn’t expire. You all are a bunch of cheats.

Thanks

Deno