Complaint Review: Xcel Energy

I moved into an Apt Sept 2008. Prior lake mn. I called excel energy for hookup. The woman was rude and required of me information of the prior renters name and address for unpaid bills. Very rude.   I hung up.

In the next 4 years of service I was put through many hoops and inapropiate comments and threats to shut my service off.   This list of insults are to lengthy so I will make it short.    I could not pay by phone automated and had to wait several minutes for a live person.  Once they failed to record my payment and sent me a disconect.   I was never given an apology even after writeing the corp office and the Mn Utilitys commission.   

I was finaly given an out of state number for reolution of my unpaid bill to avoid shut off in the winter. (Colorado) Excel also is a Multiple of companys and sends out there bills with no indication of whether it is for Elect or gas. Monopolys are given power by local and state and feds.  Now we can see this same atitude by cell phone companys and thousands of others.

Insulting disrespectful and especially bias toward poor people. They are all cowards

Pat l**** prior lake mn  (((email redacted)))

Here's a story that I think you'll find worth reading.  It's a bit long, but I will try to condense it down as best I can.  Here it is...

The house I live in has two meters, but is not a duplex.  It may have been at one point in time, but the house has always been rented as one unit since 2006.  The people I live with currently signed a two year lease and moved in back in August of 2009.  I subleased and moved in last August (2010).  When the original tenants moved in they set up the utilities and we have been paying our Xcel bills every month on time with no problems... Until a week ago.  We received a letter in the mail from Xcel energy saying that at a certain address that doesn't exist (our address if it were a duplex), they couldn't mail a bill.  On Wednesday half of the electricity in the house went out.  It turns out that our 2nd meter was being billed seperately to an address that does
not exist and initially they were expecting us to pay for two years worth of service that we never had any knowledge of.  Here's the kicker though.  The last time any payment was made for that meter was July 29, 2008!  It went three years with no disconnection, no phone call, no form of contact except a letter a week ago.  Here we are a week before we move out of this house, and this happens.  I spoke with the property manager of the company that owns the house and she was able to get it
knocked down to only a years worth, but still, it shouldn't have happened in the first place.  Considering the last payment was made in 2008, the tenants that lived in this house between August 2008 and July 2009 did not have to pay for that meter, and now this has all been passed onto us.  What do you think?  Do I have something here?