Complaint Review: Xdrive

I ordered CBD oil several months ago.  Last week another bottle came in the mail with a notice that my credit card had been charged $89.  I did not order this bottle.  I wanted to try the product to see if it worked for my pain, but I still have a lot left so would not have placed another order yet.  When I tried to call their customer service number, when I selected the option to speak to someone about an order I received, both times I was put on hold for a short time and then the call disconnected.  When I called back and selected the option to order more, someone answered right away.  I told the gentleman in India that answered the phone that I did not order the product and wanted to return it.  He gave me an RMA# and I asked to be provided return postage since I did not order the product.  He claimed that their terms and conditions said that the product would automatically reship, but I know it did not say that because I have been burned by that before and specifically checked for that language in the terms and conditions.  I know the individual I was speaking to knows nothing about the product or the website (which I can no longer locate on the Internet because they don't use the real company name), so I didn't bother arguing with him.  I am returning the product and hope that they refund my credit card.  I will follow up if they don't. I have now Googled Xdrive and found that they have many customer complaints filed with the BBB and 80% of their company reviews are negative.