Complaint Review: XenonPro

This is an internet sales marketing company with no actual support staff or willingness to return or exchange items.  I bought LED highlights anf fog lights for my truck.  While I was asking them questions on the phone, they said oh don't forget you need inti-flicker modules for you headlights and fog lights.

I bought exactly what they said.  I paid extra for expedited shipping even though it say on their website expedited shipping was free.  When I attempted to call them and ask about this, they hung up on me.  When I attempted to get online chat the person was extremly rude and kept saying what's your problem your going to get the parts.

When I got the parts, I installed the headlights with no problem, but one of the fog lights broke when I removed it from the case.  I installed the other fog light and found it would not work with the anti flicker module I paid extra for.  When I removed the module it worked fine.

So I filed on their website for an RMA to return the modules and get a replacement for the broken glass on the fog light.  i have yet in 3 week been able to get anyone to speak with me.  I have sent 3 emails, have started a couple of live chats and no one answers anything.  All my RMA on my account says is pending (for 3 weeks now).  I now relize this is not an actual parts company but a marketing company and they have no real intent of honoring their money back guarantee nor exchanging parts.

Furthe I looked on the North Carolina Secretary of State site only to find out there is no such company name or Ficticious Firm name registered in the State.  I am fairly sure if they are even located in North Carolina they are under the radar of the state officials which makes it impossible to file a consumer complaint.  I have been bamboozled!  Don't let yourself become a victim.  I will never do business with an internet company again w/o checking state records and rip off report.

Thanks for letting me vent, I am certain I have lost my money.