Xfinity Comcast Comcast XFINITY I have been with COMCAST XFINITY for years; so I pay x3 times the cost for 1/2 the package! Benicia Nationwide
I pay $300 a month for regular internet and television with Comcast Xfinity. So yesterday I went online to look for a new package what I found is the package I had with one premium television channel and slower internet speed was $99 for new clients. Moreover the new client package 1/3 faster internet more channels, PLUS all of the the premium channels, Supposedly after I spoke with 2 Xfinity Representatives my package was upgraded; I was supposed to get 3 additional premium channels and a better channel line up. Moreover, the internet speed would be faster and I would get a land line phone. It took me an hour and I was still going to pay $179 dollars with tax. But that was something better, so I agreed. The represenative actually sold me a triple play, decreased my regular channels did not include any premium channels! I had more channels before they fixed my and I at least had HBO. I was lied to. I was the victim of a bait and switch, While I waited on the phone for an hour they downgraded my service, instead of upgrading it. I tried to call and couldnt get through. I tried live chat and I guess there wasnt anyone there alive because I waited and waited and waited in que. I don't know when customer service got so bad, that my loyality has no value and they don't even care whether I am happy ot not. Tricked by Xfinity and I cant even get through to complain, which would amount to something IF they valued my business.