XFX Warranty RipOff - BUYER BEWARE Ontario, California
If you are considering buying any graphics card by PNY, don't. Their warranty and return policy is a scam. If you return your card (via RMA) they can send you any cheap card they want to replace it, that is the way this company does business. It is NOT a reputable company! BUYER BEWARE!!
I bought a high-end NVidia card from XFX ($400), and registered it online right away. Within 6 weeks, the card died. I am a professional video editor, using Adobe CS5, which has the mercury playback engine. ONLY NVidia cards are compatible, so that is why I purchased and NVidia card.
XFX RMA department, contacted me admitting the card was faulty, and would ship new card. When I inquired what card they were shipping, I was told HD6850 (ATI- $170) which is NOT compatible with my editing software's mercury playback engine. When I informed XFX about this problem, they virtually said, too bad, we don't carry NVidia cards anymore, and we think this is a better card. (that's like comparing Volvos to Volkswagons, they both start with "V" don't they?)
I have refused delivery from FedEx as advised by legal counsel, and will persue this legally. The faulty card has cost me a tremendous amount of lost time and revenue in my business, and has damaged a newly built custom pc. I've been in business 28years, and could NEVER stay in business if I treated my customers like this, and I don't believe XFX will stay in business much longer if they continue to be irresponible and unaccountable.
If you are purchasing anything with the XFX logo on it, I suggest you consider a more reputable company such as EVGA, or PNY. The warranty from XFX is a joke.
4 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
I agree
#5Consumer Comment
Tue, May 17, 2011
Particularly after you pointed out your compatibility issues.
Mainstream Music & Video
Ohio,United States of America
Thank you for your suggestion
#5Author of original report
Mon, May 16, 2011
Yes I have already done those things. NVidia is a reputable company, and most of their cards are indeed CUDA enabled and work with the Mercury Playback Engine in CS5 (my editing software is a professional grade).
I will continue to persue this matter with XFX with my lawyer. I have purchased another NVidia GTX 285 from PNY to replace the XFX card. I will also purchase the new NVidia GTX 580 to replace the GTX 285, however it will not be from XFX, more likely EVGA or PNY since they stand by their products.
I still believe that the XFX warranty should replace an NVidia card, with another NVidia card, not an ATI, and if they can't do so, issue a full refund. If I pulled a stunt like that with my customers, I'd be out of business....but companies like XFX think it's OK to rip people off because they can get away with it. XFX seems to think their policy is a good one, I disagree.
Ramjet
Somewhere,Michigan,
U.S.A.
A suggestion
#5Consumer Comment
Sat, May 14, 2011
You must have already thought of this. If this specific card is so crucial to your operation you should buy one somewhere else and then continue the fight with these people and have a backup machine with the correct card. I'd also consider software that works with more than one specific card. I mean, what if the manufacturer decides to discontinue it or whatever?
Mainstream Music & Video
Ohio,United States of America
XFX complaint
#5Author of original report
Sat, May 14, 2011
The above complaint has a typo, it was in the first line, and should read as XFX card, not PNY.
PNY is a reputable company.