Complaint Review: Xhtml Junkies

I just wanted to share my experiences with this company called XHTML Junkies. I hired them to convert a psd to wordpress. Before paying them I spoke with one their developers about the work I needed done and told them exactly what I needed. I was given a quote of 128 for the work.

I sent payment over along with the psd file and a jpg file showing how it needed to look afterwards. I also attached a summary of what needed to be done as we had discussed prior to payment.

A few days later they sent me a wordpress theme that was incomplete, nonfunctioning, and stolen from somewhere else.

I asked for a refund, that they 100% guarantee on their site, to have it refused. Showing that they are not only unprofessional but also lying thieves.

 This is a the conversation that I had with them. It goes into a lot more of the problems I had with them. They lied to me throughout the entire convo. Ignored all the issues and kept trying to focus on something else that they also did wrongly


XHTML Junkies

jenny 9:17:33 AM

Hello noah, my name is jenny, how may I help you?

Hi


noah 9:18:47 AM

hey, i been dealing with whoever is on your companies skype. and i been trying to get a refund. there are numerous issues with my project that will not be corrected.

your site says there is a 100% money back guarantee which i am wanting to use


and he is telling me no


jenny 9:19:33 AM

may i have your order no please?

noah 9:19:57 AM

1707

jenny 9:20:29 AM

thanks fr the order number. i will check and update you in sec..

it's PSD TO Word press..am i right ?


noah 9:21:02 AM

yes

jenny 9:21:33 AM

can you please tell me what is the problem in our work ?

noah 9:22:01 AM

first off i sent a final project preview with a lot of notes attached to the order as to what the wordpress needed to do. several concepts of that were left out

then in the psd whoever coded it and cut the image messed it up


they combined many layers into one


and made it all background images


for instance they made 5 different layers all into one image


when they all needed to be one element


separate elements*


jenny 9:23:17 AM

they are working accordingly your PSD which you provide..

noah 9:23:22 AM

no they arent

which ive already been over with him


jenny 9:23:36 AM

and when they send PSD you says looks good..

noah 9:23:49 AM

code wise

but even then


jenny 9:24:01 AM

sorry when they send Xhtml then you says "look's good"

noah 9:24:05 AM

outside of all of that there are many other issues

wait


theres more


they didnt do the widgets right


screwed that up entirely


did not do any styling


and actually STOLE styling from another theme


left the author name and theme name in the theme information


jenny 9:24:49 AM

so if they work as per your instructiion so we will not provide refund..

noah 9:25:00 AM

left a broken admin panel in the settings

as a remenant of the theme that they stole from


so the work is not in high quality whatsoever


it is filled with glitches


does not match the psd


stolen from another theme


jenny 9:26:07 AM

and more over as per your requirment they do some changes after the work deliverd to you..

noah 9:26:11 AM

and not at all following the requirements

jenny 9:26:21 AM

didnot they ?

noah 9:26:22 AM

and i was given a deadline

which has been missed by many days now


no changes have been made since they sent the wordpress


i sent multiple emails with mistakes that they made


and nothing has been done


jenny 9:27:33 AM

they deliverd xhtml on 27th jun 2011 and wp on 29th jun 2011

noah 9:27:57 AM

on the 29th i sent back with a big list of errors and changes that needed to be done

and over the period of this weekend i sent more changes cause as i was testing it i found more bugs and major problems


the instructions i sent at the very beginning of the project upon payment were not followed whatsoever


it is what i sent payment for with an understanding that the work wolud be done


and so far it has not been done


jenny 9:30:01 AM

technical team says all work is done as per the PSD provided by you..

noah 9:30:08 AM

and they are liars

this is the first email i sent back after i got the wordpress theme


The widget ability does not work. It lists each page in the widgets area
like it is supposed to but when I add the widgets to it they do not show
up on the page.
There are 2 files attached. One is the changedneeddone.png file with notes
on what needs fixed.
The other is a preview of the design next to the inner page that you can
reference to see how the changes need to look.


so that is still not done


and is something i was told prior to payment that it would do


also in that email was an attachment with things that they did not do such as even basic styling


which was part of the psd


so they DID NOT follow the psd


the styling they used was STOLEN from another persons wordpress theme


jenny 9:32:21 AM

no they are doing coding them self..

noah 9:32:29 AM

no they arent

/*
Theme Name: Centita
Theme URI: http://www.indonez.com/
Description: Minimalist Business Wordpress Theme
Author: Indonez
Author URI: http://themeforest.net/user/indonez
Version: 1.2
*/
/*----------------------------------------------------
Centita - CSS File
------------------------------------------------------*/


thats in the css file


thats part of an example i showed them


they did not even update it


http://gepltd.com/


http://yourfutureisinthecloud.com/


the top website is one that i did


jenny 9:34:12 AM

they are using the CSS which we had done in last project..

noah 9:34:14 AM

now look at the second

which is what you guys did


the SAME CSS


and no its not


thats another lie


as I SENT THAT CSS


that is not a theme you guys did in a previous project


that is code that I BOUGHT from somebody else for another site of mine


that i gave as an example


that your workers 100% stole


and when i login to the wordpress admin panel


of the theme that your company made. it still has the admin panel to confgure the options of the theme that you workers stole from


they did not even delete that


when i go to the widgets page in the wordpress admin it is also broken


jenny 9:37:54 AM

which widget is broken

noah 9:38:13 AM

filled with remains of the template that they STOLE from that do not work either cause they stripped it from the theme functions but left broken stuff throughout the entire site

and its not a widget that doesnt work. its the widgetized areas


the areas that are supposed to have widgets


which again was addressed prior to payment


and included in payment notes when i sent the money in


it was done totally wrong


jenny 9:40:38 AM

but they did the job accordingly PSD..

noah 9:40:44 AM

no

they didnt


already been over that


so stop saying that


jenny 9:40:56 AM

we had also ping over skype for the PSD

noah 9:40:57 AM

and changing the subject

the job was NOT done according to the psd


you guys left several areas in the psd n>

left the Roman Numeral numbers as part of the header


and not as links like i said to


did not stylize the theme like the psd was


which i emailed you all about after you sent the wordpress theme the first time


jenny 9:42:26 AM

if you need same as the jpg provide by you. you need to send same psd to us..

noah 9:42:32 AM

part of the left sidebar is totally missing

the jpg is the same as the psd


jenny 9:42:58 AM

we need same psd like this link :http://www.xhtmljunkies.com/uploads/1309043437_preview.jpg

noah 9:43:11 AM

the only thing different is that i have more icons on the jpg

which i add in myself


you guys still did ont code the psd to include that stuff


its still the exact same


you guys combined layers


you made 5 layers into 1


which is not how it was done in the psd


jenny 9:44:28 AM

can we define the widget area and post area in word press theme as per jpg?

noah 9:44:29 AM

it was all separate

what?


and anyways lets move past the psd thing


jenny 9:45:46 AM

we need same psd as jpg then we will do the job ...

noah 9:45:58 AM

even if it was done "according to the psd"WHICH IT WASNT

there is still ALL the other issues


you guys STOLE work and passed it as your own


you guys DID NOT do what you said you would do prior to my payment


the theme is filled with bugs and BROKEN functions


many of which i said needed to work


so we have some options here


jenny 9:47:30 AM

sorry but if you want ot do your work as jpg then please provide us the same psd as the jpg . other wise we cannot help you any more..

as


noah 9:47:44 AM

i dont want you guys to carry on anymore work for me

you guys honor your money back guarantee that you have plastered all over your site


or i post this entire conversation on every major freelancing site


i let the guy know that you stole from his theme


and he can sue you all for plagirism and ripping him off


jenny 9:48:42 AM

we had work accodingly your PSD that's why we are not provide any type of money back to client..

noah 9:48:48 AM

you did not

 stop  lying 


i already been over this


it was not done according to the psd


jenny 9:49:08 AM

if we are not work acoordingly then and then we provide refund

noah 9:49:21 AM

you guys did not do it according to the psd

so stop bringing that back up


as you are a liar


and its getting old fast


i have already provided you with several instances of it not matching the psd


even without the jpg image changes that i want


it is still not the same as the psd


part of the sidebar is missing


the roman numerals do not link


you guys screwd up the content area


merged all the images into one


did not make them link like they were supposed to


so that is not done according to psd


so stop saying it


and that is without any of the stuff that was on the jpg image that i sent you. so do not even bring that up


and further problems


i checked, in the checkout, that i wanted seo semantic coding


and had a conversation on skype about it


and what elements needed to to be what


and i just checked


and thats not even done right


jenny 9:53:30 AM

if you need your work done as per jpg then please send us psd same as the jpg the we will do it

noah 9:53:42 AM

 i told you not to  bring that up anymore

so stop


its irrelevant to this point


jenny 9:54:02 AM

okay thanks for your time

noah 9:54:06 AM

as you guys still messed up 30 other things

jenny 9:54:18 AM

bye take care..

noah 9:54:38 AM

this convo will be posted all over

so take care yourself