Complaint Review: xlibris

Xlibris now aka Author House, et al, has significant complaints. The CEO Kevin Weiss has his own peculiar approach to customers including hiding behind his call centre in the Philippines.

This fact was verified in writing to me by a WSJ writer: they quote $90 [and up] as the cheapest rate to ship a book to any major Canadian city, including Toronto Ontario.

They have not reported sales from their wholesalers such as Amazon to authors and have not followed up promises to audit the royalties or to identify the various PODs which also print the authors' titles.

They had attempted to extract additional fees from me before "publishing" my 4 books but backed down in the face of my firm reference to their contractual arrangements.

Later, they then tried again by asking me to pay $50 per title [$200] to maintain the listings at sales sites such as Amazon.

Describing this CEO and outfit as reprehensible is not overblown.

WSJ's writer who  VERIFIED  the fantastic shipping quote in writing to me will hopefully follow up the peculiar activities of Xlibris, Kevin Weiss and his new partners.

You can pass this constrained report along without fear that the facts are disputed.