Complaint Review: Xlibris Corporation

Charlie Duke, a person working for Xlibris Corporation contacted me recently to offer a deal to publish my book. I said no because I was deceived and ripped off by Trafford Publish, which is a sister company of Xlibris. Without knowing what I went through with Trafford, Mr. Due said "I'm pretty sure that Trafford remedied this situation; I just wish to help you publish your book." No, do you think I'm that dumb? I asked. I made it clear that I didn't want to publish Xlibris as a sister of company of Trafford Publishing. Here is what Charlie Duke wrote me back:

On Thu, Nov 15, 2012 at 11:09 AM, Charlie Duke <Charlie.Duke@xlibris.com> wrote:

Mr. Sanchez,
 
First of all I do not think you are dumb. I never known someone who writes that have the attribute of a dumb. All companies always have haters. All companies have shortcomings. Xlibris, is one of the pioneers of the print-on-demand publishing services industry, and still leads the way today. One of our founding principles, dating back to when we were newly incorporated and making books out of a basement office, is that authors should have control over their work. This principle still stands today as we help hundreds of authors every month publish their work in the manner and form that they envision.

 Xlibris has been publishing books for more than a decade. Now with over 40,000 titles in print for over 35,000 authors, you can count on Xlibris' extensive experience to provide dependable, long-term, individualized support through the publishing process and in the years that follow. We wont be able to exist this long if we are doing something wrong. I am aware that there are unsatisfied authors due to honest mistakes, but nonetheless, these mistakes are unacceptable and they rarely happen in our company.

I am not aware how Trafford do their thing but I know one thing, that Trafford is under Author Solutions but Xlibris does its business separately. The bigger the company grows, bad bogs will also follow. Xlibris is a member of the better Business Bureau and with that alone I am proud to be working for the company. However, we cannot ignore the fact that you have been a victim of Internet Thievery, But I dont have the power to undo this. But as a Customer Service Representative for a Publishing company, I can help you start over and get your book out in the market.

Sincerely,
Charlie Duke"

Did  he think that calling me dumb and insulting me was going to make me change my mind. These people are rude, unethical, and thieves. Authors beware. Don't publish with this people, they are the type that would use a shotgun to ask you for a favor.