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XLPharmacy.com Those Crooks Stole my Money and Got Me In Trouble With Customs! Claim To Be In Canada But Who Knows Internet
Since I'm always seeing ads for low cost prescriptions from online pharmacies I decided to check into that to get my prescription since I can't afford to buy it locally in the USA. I wanted to find an honest one and every time I did a Google search for the prices of Cafergot, the medication I needed, the same one always came up with the lowest price, XLpharmacy. They have a very professional website that gives a low price and allows ordering it online with a credit card.
They claim they are in Canada at the top of the page which was legal to order from at the time although an actual address was not given anywhere. They offer 100% customer satisfaction or you money back and have a number of glowing customer testimonials.
The website makes it look like it's in the USA or Canada and they also have an 800 number. Anyway, I didn't see any difference between ordering online and going to get it myself but their price is a lot cheaper so I gave them an order for $66.00 using my Master Card on April 29, 2006. They called me back the next day to verify all the data I gave them and said the order would take 3 weeks to ship. I wasn't in a hurry and said that would be okay.
I waited and exactly 3 weeks later I got a letter from the Dept. of Homeland Security, Customs Div. saying they had intercepted a parcel addressed to me that had been seized by customs in Miami and was going to be destroyed! I emailed the customer service dept at Xlpharmacy telling them about customs seizing the order and the next day someone called and explained they would ship it again free of charge by a different method so I would be sure to get it. I told them not to try
having it shipped from outside the country because that's not allowed and I didn't want to get in trouble. The guy said no problem, he would take care of it but it would take another 3 weeks.
I waited again and after another 3 weeks, guess what, another letter from the Dept. of Homeland Security, Customs Div. saying they had intercepted a parcel addressed to me that had been seized by customs in Miami and was going to be destroyed!
I emailed the customer service dept at Xlpharmacy again telling them about customs seizing the shipment again and got a phone call from someone there the next day saying, no problem, they would send me another shipment!
I told them, no, I really don't want to get in trouble so just give me a refund. They said they could give me a gift certificate or send something else instead but I told them I didn't want anything else, just a refund
since they seemed to have no way to send the shipment without it getting seized by customs because of coming in from outside the country, which isn't allowed and it's something that I never agreed to.
After some discussion they decided to give me a refund but said it would take at least 10 days. After waiting 10 days there was no refund but my account on the xlpharmacy website shows a refund was given so I
emailed them again and first they said it was a problem with their bank then they said it was a problem with my account, then when they were pressed admitted they couldn't give me a refund so the only thing I can do is take it up with Master Card. I contacted Master Card but
since it's been 3 months that's so long that too much time has already passed to do a charge back or anything.
This company seems to have no way to actually deliver an order so they are running delaying schemes so that it takes so long that you can't file for a refund from the credit card company. Also, they keep calling to ask if I need a refill and have sold my email address and phone number to other scammers so I keep getting phone calls and email spam from others also. I'd like to get a refund from those crooks but I don't suppose that's possible since they now list an address in the Seychelles so I would just like to warn everyone else, DON'T EVEN TRY TO USE XLpharmacy, it's a RIPOFF!
Stevec5000
Mesa, Arizona
U.S.A.
6 Updates & Rebuttals
Stevec5000
Mesa,Arizona,
U.S.A.
Reply to Rebuttal by John in California
#7Author of original report
Fri, August 31, 2007
I didn't see anything funny about getting ripped off for $66!
I'm not sure what you mean by being affiliated to another online pharmacy. I've never dealt with any other online pharmacy and don't intend to in the future since they are all crooks. I usually just drive to Mexico for prescriptions.
I know it's impossible to get a refund from XLpharmacy no matter what you say. I tried for several months and only got lies, excuses, stalling and more lies.
If you really want to do something why don't you cut off the email spam and stop calling and telling me that it's time to reorder? I'm never going to order anything from you again since you are trying to ship from overseas and smuggle the items through customs illegally and you have no way to actually deliver the order without it getting seized.
If anyone from XLpharmacy calls me again I'm going to call the police and file a criminal complaint!
BTW, who the heck are you anyway, what connection do you have with XLpharmacy and why did you lie and claim to be in California?
Pablo
Washington,District of Columbia,
U.S.A.
This sounds like a scam
#7Consumer Comment
Fri, August 31, 2007
First off, the customs does not destroy packages at will. They may be checked at random but due to people complaining to their representatives that critical medicine was being intercepted and sent back to the sender, customs will forward medicines to the buyers even though legally importing medications is not allowed. And what co would repeatedly send out a new order if the old one was destroyed? Kinda hard to be profitable if you had to send a package 5 times and only charge once. Its a scam co.
John
None,California,
U.S.A.
Very Funny!!!
#7UPDATE Employee
Thu, August 30, 2007
First of al i find very interesting that you say :I don't agree to receive shipments from outside the country.....and you still made the purchase. Funny.
You say that you don't know where we are located...did you ask? Funny.
Give me your order number and ill refund you that, login to xlpharmacy.com, summit a support ticket and ask for the refund.
You are so very funny, you are trying to put xlpharmacy down because you are affiliated to another online pharmacy (((ROR REDACTED))). Ill tell you what i do, you take back your BS comments and ill let you be affiliated to xlpharmacy.com and give you 45% on commissions.
So you say that we do not ship to the US, you are so funny, I am laughing, thanks for giving me a smile today and nice try to put the company down, try harder.
Thanks
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
John
None,California,
U.S.A.
Very Funny!!!
#7UPDATE Employee
Thu, August 30, 2007
First of al i find very interesting that you say :I don't agree to receive shipments from outside the country.....and you still made the purchase. Funny.
You say that you don't know where we are located...did you ask? Funny.
Give me your order number and ill refund you that, login to xlpharmacy.com, summit a support ticket and ask for the refund.
You are so very funny, you are trying to put xlpharmacy down because you are affiliated to another online pharmacy (((ROR REDACTED))). Ill tell you what i do, you take back your BS comments and ill let you be affiliated to xlpharmacy.com and give you 45% on commissions.
So you say that we do not ship to the US, you are so funny, I am laughing, thanks for giving me a smile today and nice try to put the company down, try harder.
Thanks
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
John
None,California,
U.S.A.
Very Funny!!!
#7UPDATE Employee
Thu, August 30, 2007
First of al i find very interesting that you say :I don't agree to receive shipments from outside the country.....and you still made the purchase. Funny.
You say that you don't know where we are located...did you ask? Funny.
Give me your order number and ill refund you that, login to xlpharmacy.com, summit a support ticket and ask for the refund.
You are so very funny, you are trying to put xlpharmacy down because you are affiliated to another online pharmacy (((ROR REDACTED))). Ill tell you what i do, you take back your BS comments and ill let you be affiliated to xlpharmacy.com and give you 45% on commissions.
So you say that we do not ship to the US, you are so funny, I am laughing, thanks for giving me a smile today and nice try to put the company down, try harder.
Thanks
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
John
None,California,
U.S.A.
Very Funny!!!
#7UPDATE Employee
Thu, August 30, 2007
First of al i find very interesting that you say :I don't agree to receive shipments from outside the country.....and you still made the purchase. Funny.
You say that you don't know where we are located...did you ask? Funny.
Give me your order number and ill refund you that, login to xlpharmacy.com, summit a support ticket and ask for the refund.
You are so very funny, you are trying to put xlpharmacy down because you are affiliated to another online pharmacy (((ROR REDACTED))). Ill tell you what i do, you take back your BS comments and ill let you be affiliated to xlpharmacy.com and give you 45% on commissions.
So you say that we do not ship to the US, you are so funny, I am laughing, thanks for giving me a smile today and nice try to put the company down, try harder.
Thanks
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.