Complaint Review: XM Brand

I ordered a $4.95 sample pack of Acai weight loss supplements as seen in a TV ad. I received the pills (which didn't work) and then a couple of weeks later I received a box of cellulite creams and more pills, and a $139.00 charge on my credit card!

Since I never ordered the creams, and wanted to return the merchandise, I tried calling the phone number on the mailing invoice. I tried calling seven times, only to get a crackling recording asking me to hold...and then I was placed on hold for 20 minutes every time I called...with no one ever answering.

Now I must dispute the charge on my credit card, and stay vigilant against future abuses by this company.

Paul
Burlington, Connecticut
U.S.A.