XM Brands - Acai Berry For Weight Loss - Buyer Beware! Acai Berry for Weight loss - Buyer Beware! Hollywood Florida
Free sample for $4.99 sounded appealing. Now I'm wondering what is in the pills if the company is not reputable....It's an autoship program and they hit you up for $139. Most people are savvy enough to call and stop it but they stated they "will not return the money because I signed up for this" There was no language to indicate it was an autoship. Good luck finding a phone number to cancel the product...it isn't on the billing label, return address or material they ship you. Someone put a lot of thought into getting access to our money. On the plus side, they send you a little purple plastic carrying case for the pills....
Patricia
Monticello, Illinois
U.S.A.
1 Updates & Rebuttals
Dee
Florida,Florida,
U.S.A.
Info
#2Consumer Suggestion
Wed, April 01, 2009
You stated in your report "Good luck finding a phone number to cancel the product..." ummm YOU listed a phone number at the top of your own report.
I pulled this from their Terms and Conditions, which you agreed to when you signed up for the trial:
Cancellation of CM. You may cancel your CM at any time if you are not completely satisfied To cancel your CM at any time, you must contact customer service by contacting us via telephone at 800-440-4397. Please have your e-mail address and other Registration Data available for efficient processing of your cancellation order. However, *******unless you are canceling within to the 10 Day Guarantee as set forth hereinabove, we will not refund any amounts previously paid up to the date of cancellation or termination, you shall not receive any pro-rata refund for partial months and you remain liable for any and all unpaid charges billed by us.*******
You ALSO said "There was no language to indicate it was an autoship." Actually YES there was...had you bothered to read the TErms and Conditions you were agreeing to, you would have seen:
5. Orders/Billing.
In consideration for the Online Products you receive from us you agree to pay the Fees (as defined below).
Free Trail Offer: Where we offer our "Free Trial" Promotion and you have chosen to register for such Promotion, upon submitting your initial Application the Active Credit Card will be charged only the non-refundable Shipping and Handling for your initial trial CM ("Trial CM") and you will receive a fourteen day supply and along with your supply CM the professional kit which includes our DVD, Professional Exercise booklet, Exclusive Diet and Nutrition Guide and Swedish Measuring Tape . After the trial period, if you are happy with our products and do not cancel, we will ship you a replenishment supply based on the promotional plan that you have chosen.
The 1-month supply (2 bottles) for the low price of eighty-nine dollars and ninety-seven cents, plus four dollars and ninety-five cents for Shipping and Handling.
The Bi-monthly supply (4 bottles) for the low price of one-hundred thirty-nine dollars and ninety-seven cents, plus four dollars and ninety-five cents for Shipping and Handling a savings of forty percent.
The Quarterly supply (6 bottles) for the low price of one-hundred eighty-nine dollars and ninety-seven cents, plus four dollars and ninety-five cents for Shipping and Handling a savings of sixty percent.
With this service you will never have to call and re-order a new supply .You can always call to cancel your membership. If you don't cancel your membership within ten days from the day you placed the trial order, your credit card will be charged and you will be shipped the replenishment supply. All sales are final for all shipments. Your Active Credit Card will be charged the CM fees accordingly known as ("Supply") plus four dollars and ninety-five cents shipping and handling. Your additional supplies will be billed and shipped starting eleven days from the order date of your initial Trial period. Thereafter, for as long as your CM remains active, your Active Credit Card will be charged for the " Supply" on a recurring basis, plus Shipping and Handling, for your ongoing CM.
**Next time, I suggest paying attention to what you are agreeing to BEFORE giving someone your credit card info*** Thank you and Good Luck!