Complaint Review: Xm Brands

My wife submitted an online request for the free trial offer costing $4.95 for shipping and handling. A few days later she called the 800 number to cancel. They did not answer and kept her on the line for at least half an hour. They subsequently bill our bank card for $ 139.97. When a person finally answered, they told her that they could not find her in the system and said that she must have the wrong company. She called another day and spoke with Robert who offered to refund $40.00, which my wife rejected. On top of all this, although we received the initial free offer, we never received the $139.97 worth of products that they had billed us for. Robert said that we had to call UPS because they delivered it.

Mhull
Silver Spring, Maryland
U.S.A.