XM Brands LLC Regimex Advanced and Acai XM Scam - $140.97 Unauthorized Charge Hollywood Florida
I received an email at work a couple of weeks ago regarding Regimex Advanced and Acai XM dietary supplements. While I'm not one to respond to these things, for some reason, this sounded good and I figured, why not? The only charge they indicated was $4.95 for shipping and that the supplements would be free as a sample. There was nothing indicating that I needed to continue ordering, nothing like that.
I received the product in an envelope and there was only a packing slip included, no return address, nothing on the company, or even an option to order more. The $4.95 shipping was taken off my card. However, there was an "authorization" for a little over $50.00 was taken off my bank card by XM Labs LLC. The authorization did expire and I thought maybe it was something to do with processing. No big deal so long as it was returned to my card.
Now last night I got another "authorization" on my card from XM Labs LLC for $140.97. Then I read here that there were two other people who went through similar experiences. Because of this, I need to obtain a new bank card with a different number and I hope that the $140.97 authorization expires like the last one did.
I plan on calling XM Labs first thing in the morning and will keep calling them until I speak with someone who can explain this.
This is ridiculous!
Mark
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Mark sf
San Francisco,California,
U.S.A.
More Riggamoroll
#2Author of original report
Tue, May 05, 2009
So the charge did go through on my card, but now it shows as $139.97. I called XM Labs and was on hold for 10 minutes and then I spoke with someone there named Robert who told me when I signed up for the free sample that I was agreeing to be on some auto-ship program which they do not clearly point out this rule.
The guy directed me to a web address so I could cancel my "subscription" and I filled out the form and after submitting it, a page came up that said Thank You and that a CSR would email me a confirmation for my records. This was yesterday morning. I still have yet to receive that email confirmation.
Meanwhile, I am withdrawing remaining funds from my card and have to report my card stolen so I can receive a new card with a new card number. Why is this? Because when cancelling my "subscription" with XM Labs, they state that they take chargebacks seriously and that anyone who does a chargeback (meaning a dispute for the charge), their name would be placed into a credit card fraud database along with the card number. I can't believe what a hassle this all is! NEVER DO BUSINESS WITH THEM!