XM Radio everyone here is lost and doesn't have a clue to help you ?? Nationwide
I received a radio from XM, it worked for exactly one week and then stopped working. I called XM they told me to ship it back and they would issue a new radio. The one I sent back made it to XM but UPS lost the new radio and I never received it.
I called XM they issued 4 tracers for the package, they even received the insurance money back for the radio from UPS (I called and talked to UPS) I never received the radio, they refused to send me a new one. I have been calling XM for 5 months for either a new radio or a refund.
They told me since they had already shipped the radio they couldn't give me a new one unless I wanted to pay another $60 for a new radio. They also said they can't refund my money since all sales are final. I said but I never received it so how can you charge me you can't charge me for something I never recieved. The girl just kept repeating all sales are final... so I called VISA, money returned no problem! No one at XM wants to help you they just want to transfer you to someone else. Bad customer service!!!
Jas
Sterling Heights, Michigan
U.S.A.