Xperience Days fraudulent travel agency with no consideration for customers only interested in taking people's money ripoff Hoboken New Jersey
Xperience Days Inc. is a company I found online that provides services for special occasions such as dinner cruises for two or private sailing events. I purchased a $190 gift from their website which was basically a ticket for a 2 person dinner cruise. I booked the event for a date, but was unable to attend due to an emergency.
I tried to contact the Xperience Days a couple days prior to the event in order to reschedule, but no one answered but the machine. I later got in contact with an agent from the company who confirmed that I would be able to reschedule the event to a later date.
Suprisingly 3 days before the cruise event another agent calls and informs me that there is no way I can redeem my cruise ticket and that there was no way to reschedule or get a refund. I had basically paid almost $200 dollars for nothing. The company was rude and refused to let me speak to the owner. They had no customer courtesy or even cared about the issue, they basically told me there is nothing I could do about it but lose my $200 dollars. It was ridiculous and Xperience Days Inc. is a poorly run business that does not know how to assist customers or do anything as simple as rescheduling dates.
Do not book any type of event with them because they are fraudulent with everything they do especially in their terms and conditions. They have proven to be a truly unprofessional business.
Justine
Cerritos, California
U.S.A.
1 Updates & Rebuttals
Michelle
Hoboken,New Jersey,
U.S.A.
Xperience Days is an upstanding company that focuses on the needs of its customers.
#2REBUTTAL Owner of company
Sat, January 27, 2007
Xperience Days Inc is an experience gift company that provides a wide range of experiences nationwide from a relaxing day at a spa to an exciting drive in a race car, from a chartered sailing excursion to a breathtaking aerobatic plane ride.
On January 2nd, 2007 at 3:27:17 AM EST Ms. Lopez purchased the Gourmet Los Angeles Dinner Cruise For Two priced at $170.00 and paid $20 for FedEx Second Day shipping for her Gourmet Los Angeles Dinner Cruise For Two Xperience Certificate.
On January 2nd, 2007 at 4:40:06 PM EST Ms. Lopez called Xperience Days and requested that the cruise she purchased be reserved for her 4 days later on Saturday, January 6th, 2007.
Ms. Lopez received 4 emails from Xperience Days on the day of her purchase containing the following information:
1) The receipt for the purchase (Sent at 3:27:17 AM EST)
2) The tracking number for the shipment of the certificate (Sent at 2:54:03 PM EST)
3) The confirmation that we were working on her reservation; (Sent at 5:38:11 PM EST) and
4) The reservation/booking confirmation for the Gourmet Los Angeles Dinner Cruise For Two on Saturday, January 6th, 2007 Sent at (5:39:46 PM EST)
The email containing the reservation information for Ms. Lopez's Dinner Cruise stated the following:
Confirmed Date: Saturday, January 6,2007 Reservation Name: Lopez Reservation Number: E62820-0367 Arrival Time: 7:00 p.m. Cruise Time: 7:30 p.m. Hornblower Los Angeles 1-888-467-6256 Marina Del Rey, 13755 Fiji Way, Marina Del Rey CA - 72 Hours Advance Notice is Needed to make Changes to your Booking - Paid Parking is Available within Steps of these Ships
On January 17th, nearly two weeks after the original reservation date, Ms. Lopez contacted Xperience Days over the phone and requested a date for the Dinner Cruise she purchased. The customer service representative took the details for Ms. Lopez's order and informed her that a representative would be in contact with her regarding the request.
Upon reviewing Ms. Lopez's order details and confirming that the original reservation date of Saturday, January 6th, 2007 was not cancelled nor was a request made to cancel the reservation; a customer service representative contacted Ms. Lopez and left a message stating that we were unfortunately unable to reschedule the cruise because she did not cancel her original reservation. We also emailed this same information to Ms. Lopez both on Monday, January 22nd at 10:52 AM EST and Tuesday, January 23rd, 2007 12:10 PM EST.
Xperience Days is an agent for its service providers. As an agent, Xperience Days must follow the terms and conditions of each of its providers including their respective cancellation policies. Therefore, if a customer does not attend their schedule event, Xperience Days is still responsible for paying that provider for the missed appointment. In this case, Xperience Days was liable for the payment of Ms. Lopez's reservation even though she did not attend.
On Tuesday, January 23, 2007 Ms. Lopez contacted Xperience Days again regarding her Dinner Cruise in an attempt to request a new reservation for the Dinner Cruise. She was informed by an owner of the Company that we were unfortunately unable to make a new reservation for the Dinner Cruise because she did not cancel her original reservation. At this time Ms. Lopez claimed that the intended recipients of the gift were her parents and she went on to say I guess they couldn't make it. I'll check with them and I guess I'll get back to you.
Later that day Vishal, who was the intended recipient of the gift contacted Xperience Days multiple times and provided varying stories during each call. He first claimed that he contacted Xperience Days to cancel the reservation and left a message to do so. He then claimed that there was a family emergency and that was the reason why the reservation was missed. He also claimed that the reservation was missed because his dog died.
We informed Vishal that the only person that the reservation could be discussed with was the purchaser or the redeemer of the certificate and that since Ms. Lopez was both, we would have to discuss the issue with her. We also informed Vishal that we had no record of anyone calling to cancel the reservation and if he had records of any phone calls or any documentation of an emergency we would be happy to look into the situation further.
On the evening of January 23, 2007 both Ms. Lopez and Vishal contacted Xperience Days together again, demanding that the cruise be rescheduled. They were informed a final time that we were unfortunately unable to make a new reservation for the Dinner Cruise the original reservation was not cancelled. Vishal demanded to speak with an owner of the company. He was informed that an owner of the company spoke with Ms. Lopez earlier that day and that there was nothing more that could be done to reschedule the cruise, the terms and conditions were agreed to upon purchase and the cancellation policy for the reservation was clearly stated in the original reservation confirmation which Ms. Lopez confirmed receiving.
Customers and companies alike must take responsibility for their actions. If any representative of Xperience Days or its service providers makes a mistake, that mistake is immediately corrected and the customer is generously compensated. If a customer chooses not to attend a scheduled event with full knowledge of the effects of that action, then it is not the responsibility of the company to bare the cost of that decision.
Would you ask TicketMaster for new concert tickets if you chose not to go on the night you hold tickets?