Xsport Fitness Breach of Contract for Person Training Alexandria Virginia
I bought personal training sessions at the Arlington, VA location. After I moved, I decided to pick a gym that was closer to me and not out of the way to get to. I was told that I could transfer my sessions to the new location. After trying to schedule sessions multiple times in person, I called customer service to help me out. I was finally given an assessment. The manager, Ben, apologized for delays and was genuinely very cool during my assessment. He told me he would get me in on Saturday and then set me up with a trainer. Saturday was 2 Saturdays ago. Customer service 1. never is available. 2. promises to call back. 3. said they would get back to me last Wednesday. Seriously, just do not make contracts with these people.