Xsport Fitness Breach of Membership Norridge Illinois
I joined Xsport Fitness on June 29, 2015. I was informed by the Xsport employee that the membership I was signing up for would include access to any Xsport location with guest privileges. So I signed up and started going to the gym daily.
On July 11, 2015 I went to the Xsport located in Norridge, IL and brought a guest with me. I was told I could not bring a guest. I contacted the Xsport employee (Annette) that I signed up with to confirm. Annette reiterated to me I am allowed to bring a guest to any Xsport location. I addressed this at Norridge and they allowed me to workout with my guest.
Annette then contacted me on July 13, 2015 & reiterated I am allowed to go to any Xsport location with a guest at any time. Annette also stated this information is true per her manager. I have all this information in text.
Also, if you go on their website & select the Norridge location you will see they are offering a 7 day guest pass & it states “Seven day membership for you and a friend.” If one isn’t allowed to bring a guest to the Norridge location why wouldn’t the “friend” get their own seven day pass.
I continued to go to the Norridge location with my guest until July 27, 2015. On July 27th the Xsport fitness manager stated I cannot bring in a guest. I explained to him the membership I was sold. He didn’t seem to care.
July 27th I went online to contact Xsport corporate. I called corporate on Tuesday July 28th. I had to leave my information to be contacted back. Jessica from corporate called me back and stated they will not honor my membership. Jessica offered a 3 month credit or she offered to cancel my contract. I was appalled. My monthly membership fee is $35.00. Offering a credit of $105 is a true insult. Let alone stating I can just cancel my contract. They want me to cancel because of THEIR error. What kind of business does this? I also referred four people to Xsport and they all signed up!
My request to resolve this issue was offering my guest a free 2 year membership. I believe this is fair because they will not honor the membership that was sold to me. They refused. I contacted the Better Business Bureau on July 28, 2015 for assistance. Xsport responded with the same original answer. If the member is not happy she cancel her contract.
I filed my rebuttal immediately. The Better Business Bureau allowed Xsport to respond by August 8, 2015. Xsport never responded. The Better Business Bureau is allowing the business to respond now by August 16, 2015. This just isn’t fair to me. Xsport is in breach of a contract. The Better Business Bureau is allowing more time for Xsport. If I didn’t respond the Better Business Bureau would close the case.