Xsport Fitness Connie Vuong, False manager, Kendall, Fat operations manager Connie falsely identified herself as a manager at the gym. She was dressed in booty shorts and wore false lashes. She was engaging in PDA with a hispanic co-worker instead of assisting clientele. Very rude to me and unprofessional Fairfax Virginia
I had been to this gym before and had obtained excellent fitiness training from Dennis. This was 1.5 years ago.
Today I went in with a couple of friends and I saw a young Asian woman, Connie, at the counter, engaging in PDA with her co-worker behind the desk. She claimed that only one guest can accompany a member, and I asked to speak with the manager. She claimed that she was the manager, which is false.
I asked another worker for the manager on duty, who pointed to fat woman who had her cell phone on her. I went to wait to speak to her after waiting at the desk for a few minutes and I overheard the gentlemen talking to the fat manaber about wantint to terminate his membership after being verbally attacked and threatened by a young male staff member, asking to "fight him." I could tell that the fat woman was not very serious about her job as the man was obvviously upset and she did not exhibit professionalism.
I asked for the business card of the general manager from the same male staff member who directed me towards the fat woman, who obviously was not interested in addressing the issue. This time, another man came towards me and identified himself as Kevin from headquarters. He explained that the rules had been in place for four-five years but that rules had been previously bent, which resulted in the miscommunication and that Dennis was no longer with the company.
I advised that I respect the rules and appreciate the need for rules but that the conduct of the staff, particularly Connie and the fat operations manager, was unprofessional and that I would be complaining online.
I did ask for the business card of the general manager, who was absent today. But there is no way that Mr. Patrick Harris could not be aware of what is taking place as the gym under his leadership.
There are members attending the sauna and steamroom with their shoes, which is unsanitary, and nothing is done by staff to intervene. Secondly, the rules changing require notice, and Kevin pointed out that the new rules are now made visible and that the gym management wants to improve the experience of the gym, which is need of intervention from headquarters.
If anybody had seen Connie today, by her conduct and her appearance, they can tell that the gym today is poorly managed compared to before when I used their services. It is a shame that the excellent Dennis is no longer at the gym.
Very disappointing. I don't plan on returning to this gym.