XTechnology Ripoff JUNK LAPTOPS Warrensville HTS Ohio
It all started about 2 months ago. I purchased a customized laptop from XTechnology and the subtotal came to $1123.76. Within 4-5 days the laptop came to my door and everything seemed to work fine.
The very next day after receiving it is when I started having problems. The laptop started rebooting on its own. The first time it happened I ignored it and went on with my business. But when it happened and 2nd and 3rd time I decided to find out some information on XTechnology, and performed a Google Search. I was very suprised to find out there were MANY people having the same problem with the XTechnology Laptops.
I tried contacting them for over a week with no responce. I finally had to "threaten" them and say I was going to get legal advice. Odd enough, I had a reply the very same day.
I sent the laptop back to them (i had to pay for shipping) and they had it for a week or two. I was told it had bad RAM and they had replaced it. They sent it back and funny enough it still had the same problem.
So again, I sent it back to them (i had to pay for shipping, again!) and this time they sent it to the manufacturer. It's now been a month later and they just mailed it back to me today. I'm hoping that when I receive it this time it will finally be fixed, because I can assure you I will not send it back to them again. I have already got the BBB involved and needless to say XTechnology was not too happy.
I should receive it on 8/15/05, and I will update this report and let you know how its working.
John
Chillicothe, Ohio
U.S.A.
1 Updates & Rebuttals
John
Chillicothe,Ohio,
U.S.A.
More Problems
#2Author of original report
Mon, August 22, 2005
Finally got the laptop back and sure enough it has more problems. For some odd reason, the screen gets really dim after being turned on for a few hours. So dim infact, you can barely read it. Oh, wait. And the rebooting problem? It's better, but not 100% solved. It has rebooted once in the last week. I guess thats better than 3 times a day. *sigh*
One thing is for sure, I'm not sending it back to be repaired the 3rd time. I will learn from this mistake and I suggest you do too. I'm just waiting for another problem to arise, and I will be contacting my attorney.