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  • Report:  #580663

Complaint Review: XToysUSA.com

XToysUSA.com ,xtoysusa.com Placed order over a month ago, took my money, then informed me item was not available, never responded to queries Internet

  • Reported By:
    Angela — New Jersey United States of America
  • Submitted:
    Sun, March 14, 2010
  • Updated:
    Fri, September 02, 2011
*UPDATE Employee: Full refund issued for backordered item

Order was placed over a month ago.


 After a confirmation sent from order-confirm@tempox.net about receiving my payment, another email soon followed from no-reply@tempox.net to let me know that the item is backordered and not available.


I was then instructed to return to the website where the return policy states that you can send an email to customer service to cancel backordered items and would receive a prompt refund...


...HA!.. Yea right!... I sent multiple emails and also called the "customer service" number provided during "business hours" and left multiple messages asking for a cancellation and prompt refund. No one ever picks up the phone and it goes straight to voicemail. To date, I have not received any type of response or refund.


As of this writing, there has been no follow-up.  The purchased items have not shipped. No one ever answers the company's "customer service" phone, and no one returns calls when messages have been left. The company does not answer e-mails requesting updates on order status. Hidden code in page source reveals this site is affiliated with a Russian web site called spylog.ru and its parent company is TempoX LLC, operating through a front company known as tempox.net which calls itself a web-design company



Horrible website! Consumers beware!

1 Updates & Rebuttals

XToysUSA CS

United States of America

Full refund issued for backordered item

#2UPDATE Employee

Fri, September 02, 2011

I am a supervisor for XToysUSA Customer Service and I am working hard on the quality of today's customer service team.
We have checked our records for the above complaint and found that information submitted by the customer was partially correct.

The item ordered by the customer was on a backorder ,customer was notified about it and offered a substitute. However, we have not received any reply from the customer.  It might be that customer's email had a filter applied to incoming messages.  The best way to contact our Customer Service is to create a ticket in My Account area. Most tickets are answered the same day, some are answered within 24-48 hour period.  We have no tickets submitted by this customer.

Finally, we have received a request for cancellation from the customer and full refund was issued on March 10th.  We are now closely working with Better Business Bureau to ensure the quality of our service and to effectively resolve all the complaints to the customer's satisfaction.

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