Xtreme Backyards Verified TRUSTED Business REVIEW: Xtreme Backyards customers feel confident and secure with their purchase. Customers receive great follow up after delivery and have all questions answered. Xtreme Backyards strives to provide the highest customer satisfaction from sale to after delivery. Xtreme Backyards customers are guarenteed happiness from start to finish. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM XTREME BACKYARDS:
The person who wrote the report isn't a customer we have on record. We don't know who they are, but we are fairly certain that it is the competition lying. There are no bad reports on BBB. Whoever wrote this isn't an actual customer, just someone who doesn't want to see us in business.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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We were ripped off by this company years ago, they sold us a tub that had problems from the very beginning, and never honored the warranty or fixed the spa. We later found out that there were hundreds of people like us after reading the Better Business Bureau reports. We actually just gave this spa away because it hasn't worked since the first year we bought it.
This company has gone by several names in the past, and ripped off thousands of people! Do a search on Sensations Spas, Diamante Spas, and Relaxation Spas, those are just a few of the names they have used. Every time they change their name they file bankruptcy and leave their customers SOL.
You can read about all of the complaints about these guys at these links:
(((link redacted)))
http://www.ripoffreport.com/r/relaxation-spas/arroyo-grande-california-93420/relaxation-spas-sensation-spas-scam-artists-arroyo-grande-california-807532
http://www.ripoffreport.com/r/relaxation-spas-inc/arroyo-grande-california-93420/relaxation-spas-inc-relaxation-spas-scam-scammers-buyer-beware-thiefs-liars-con-artists-a-769540
BUYER BEWARE - DON'T BE FOOLED!
2 Updates & Rebuttals
Andy
arroyo grande,California,
Avoid
#3Consumer Comment
Thu, July 17, 2014
Agree with complaints. Purchased a product from them during a city fair. Product was not the same nor the same size. Contract clearly stated a size and photo's to match when it was purchased. They took my deposit and I've not heard from them since. I'll summerize:
BBB is an F rating.. Not A as stated. The A rating is a newly registered name to avoid the original. Search and you'll see.
I DID take them to court - The address listed here, their website and state records is incorrect. I attempted to serve them 3 times. Twice with a police officer where we found they were evicted.
I no longer wish to waste my time leaving them messages. I want to take them to court but cannot because I have no address to serve at.
If anyone has their address list it.. If you're reading this Relaxation Spa or whatever you're called, stop hiding yourself and list your address. I'll serve you and we can battle it out in court. I do not wish to engage in your lies on BBB or here in this forum.
Relaxation spas
Nipomo,California,
Competition lying
#3REBUTTAL Owner of company
Mon, August 05, 2013
This person has NEVER contacted us with any complaint.
this is a salesman lying to the public because we sell more spas show your face call us and let's figure this out quit hiding behind then internet and let us know who you are. There aren't thousands of customers these are lies we have an A rating with the BBB. We have sold over 20,000 spas since we have been in business and have tried to take care of all our customers
these are all lies