Complaint Review: Xtreme Movers Passaic NJ 07055

I booked my move with Xtreme four months in advance and put down nearly $1800 on a $6900.00 cross county move. As a disabled Veteran, I was unable to move myself and relied on Xtreme to relocate my family and me from Buffalo New York to Albuquerque New Mexico. -XXXFIVE DAYS BEFORE THE MOVE; XTREME CANCELLED!!! They gave me neither excuse nor explanation other than their ‘truck had an issue.’ Xtreme offered no ‘back up plan’ or alternative date; they simply offered to refund my deposit. The thing that bothered me was that I had called Xtreme just 10 days earlier to ensure everything was 'good to go' and according to plan. -XXXMy representative ensured me everything was "fine and on schedule" -XXXAfter a few days, they did refund my money but I was forced to find another moving company with only 5 days notice. By then, expensive summer rates were in effect and because of the short notice and summer rates, the move would cost me over $12,000. I called my Xtreme representative numerous times hoping to get some answers and she didn’t return one call (although she called me repeatedly and daily when I was initially shopping for movers) -XXXXtreme left my family and me high and dry. My belief is that Xtreme booked my move ‘hoping’ that another move would be returning from the same area. After four months of having my reservation booked, Xtreme was unable to schedule a returning truck and cancelled my move because the profit margin wasn’t favorable for Xtreme. Instead, an unemployed, disabled veteran, with a family to feed had to ‘eat’ the Xtreme costs of the move. Thanks Xtreme; you suck!