Complaint Review: y buy

these people are unbelieveable this day in age. they are modern day theives they wear suites and ties and i ran by people who laugh and hang  up on you think of you as a joke . my cell phone i bought my phone threw a cell phone company i have  been with for years  so say no to ybuy at your cricket stores that says  they  will help you out at  great deal . so here their deal you buy your phone for  a set "deal" you pay  off so many months and it all to your convience and in said  months is paid . well i payed in full as of july 2014 on aug 5 2014 they went into my bank account took out a full months payment $147  and sents i was in the negative but am good to my bank they paid it in full and charged me $31 so i now owe my bank $178 and i payed for something in full that was already payed for in full . so where my money went and why ? to me it stealing but to them a misunderstanding . so i called the company guess what they didnt know who where when or  why they gave me the worest custmer service i ever resecived they laughed at me hung up on me i talk to all different managers and supervisorse they all laughted at me hung up and  continued to not understand they finally got it when for the 3 fax i sent of my bank statement and other documention i had gathered .they claimed they sent a check today for the $31 but not the $147 . so i ask why? where the rest of my money the man rick contiuned to laugh how unprofessional and the "research place " will get back to me tomorrow . so i got online am not the first or last  person this will happen too again . so i also called cricket they want to help we will see i wont stop because it cruel and rude and i work to hard for my money to be taken from for something i didnt owe was comletely payed off. modern day  crock with a suite and tie and a company logo but yet they get away and everyone else  go to jail or prison  . tell me how that works or is right