Complaint Review: Yellow Cab

After reading all the advertisements on the Yellow Cab Web page, I find it extremely hard to believe that my recent experience was with the same company. BUT THE PHONE NUMBER IS THE SAME.

 

Last Wednesday, on September 22, I was scheduled for triple by pass surgery at UniversityMedicalCenter in Tucson, Az. at 10:30 am. Check in time was 8:30 am. My wife and I live in Three Points, Az. approximately 35 miles SW from Tucson. She has only started driving upon arrival in this country and prefers not to drive in town if at all possible. The forecast was for heavy rain most of the day, so the afternoon before I scheduled Yellow Cab to pick me up at 7:15 am to give me plenty of time for check in at the hospital.

 

That Wednesday morning, 7:15 came and went. Just as I was going to call Yellow Cab at 7:25 the driver called. He said he was at Mission and

Pima Mine Road

, about 30 miles SE of Three Points at the northern end of GreenValley! He said it would take roughly hour to get to me. I told him to stay on the line while I used my wifes cell phone to call Yellow Cab. A woman answered. I told her the situation and she answered Well, thats where he is! The following is an excerpt of the ensuing conversation:  

 

ME: How can he be there when hes supposed to be here picking me up for surgery?

SHE: He just took the call a few minutes ago.

ME: I called for this pickup yesterday afternoon.

SHE: Our drivers get to choose their calls!

ME: Can you see if there is another driver closer in the area?

SHE: I cant radio the drivers. They have to call in.

 

At this point I was absolutely speechless. Thirty five years ago I was an office manager for a taxi company and this kind of irresponsible behavior was unheard of from the owner right down to the driver. I told my wife to get dressed, that I was going to drive the car in and she could just stay in the slow lane till she got home. I was 25 minutes late arriving at the hospital, but after measuring my blood pressure, they believed my story.

 

I was just discharged from the hospital and am in no condition to drive. Right now it would be a long drive for me to E. 18st. Never again!