Complaint Review: Yellow US Pages

While wishing to advertise for my business, I came across Yellow US Pages.  I completed the form to add my business or at least inquire about the service.  A phone representative contacted me.  Although my information was supposedly taken down and applied towards a listing, I was told that after 60 days I would automatically be enrolled into a 1 year contract at $50/mo.  After the phone conversation I received no e-mails, notice, phone call, nothing letting me know that my listing was active, up, or anything.  And because I never received anything, it is difficult for me to log in to cancel a service. 

So I forgot about the service until I received a phone call months later indicating that I owe a balance for their service.  I told the phone representative that I was not going to pay for a service that did not benefit me, that I was not provided any real value or service, and no information was ever provided to me to help remind me of my trial period ending--even a courtesy phone call inquiring if I wished to continue would had been nice.  I received a phone call today demanding payment for the past due balance before this matter would be sent to collections. 

Today I was able to search their website and found an extremely limited listing of my business (name, po box address (which comes up with a bad location because a physical address should had been used), website, and phone number under a category that does not match my business).  The other details of my business are missing.  Of course if I truly wished to had utilized this listing, I certainly would had made an effort to ensure a complete listing.  But with an incomplete listing, I cannot hardly see the $50/mo value especially when I received no phone calls, e-mails, website traffic, nothing from this business/website with an incomplete listing.  I attempted to log into the account to cancel the service or do something. 

The account does not have my e-mail address on record, which means that I would not be able to log into my account to do anything.  In short, I was told I would get a premium listing for 60 days that has considerable information missing and an inaccurate category, no ability to log in to update/correct listing, no real ability to cancel service, they refuse to cancel service by phone and I am told that I am responsible to pay for the fulfillment of the 1 year contract, and they refuse to give me any account access to even "benefit" from the service even if I was forced to pay and comply to use the service.

This company also has the habit of sending invoices by mail to businesses who did not sign up service hoping the recipient would stupidly send in a payment for a service that perhaps doesn't exist, is incomplete, or is difficult to find due to an inaccurate category selected.