Complaint Review: YELLOWBOOK

JUNE 9, 2009 -PURCHASE AD FOR YELLOW BOOK - WRoTE CHECK FOR $180
JUNE 10, 2009 -Try calling 800 number on business card and number is disconnected. I'm concerned.
JUNE 11, 2009 -CALL SALESMAN AND CANCEL. He says he will return check cause he hasn't turned it in.
JUNE 11, 2009 - SEND CERTIFIED LETTERS TO CANCEL AD -Sent one to Lagrande office and one to Boise office
JUNE 15, 2009 - Boise office calls and leaves message (click to listen on http://www.yellowcrook.com) and verifys that - He received certified letter to cancel and Check and Order has not been turned in yet
INBETWEEN -I call salesman and ask about check. He says it has not been turned in - he will get it back.-He even stops by to verify that he will get check and return it to me.
JUNE 18, 2009 -Check is cashed by yellowbook
JUNE 22, 2009 -I call about this check being cashed. I call and ask about when to expect my money back and am told a couple weeks. I ask for a faxed verification of cancellation and when to expect check - instead I get email from Boise that he is submitting for my cancellation - (finally?!)
JUNE 25, 2009 -Send email asking about when to expect refund of $180
JUNE 26, 2009 -RECEIVE PROOF FOR AD - I call Boise office and ask what's up
IN BETWEEN - CALL CORPORATE to confirm status on my account. Am told it will be July 14, 2009.
JUNE 29, 2009 -Receive return email from Steve saying it will be a few weeks on refund
Now I'm really concerned that things are fishy. I think maybe the ad will be run and then I'll have to fight for my money.
JUNE 29-30, 2009 - Decided to fight it with honest fun. http://www.yellowcrook.com
JULY 2, 2009 -Sent this email requesting immediate refund.
JULY 2, 2009 - Get typical response that it's in Corporate's hands.

Connie
Wallowa, Oregon
U.S.A.