Complaint Review: YELP

I believe that I have been scammed by Yelp. I spoke with Yelp agent Eric Vidal last November 2016 and I signed up for a 30 day trial at Yelp for them to advertise my company's services. Eric Vidal proceeded to give me a high pressure sales pitch which I resisted and I only would consent to a 30 day free trial with one special condition.

Special Condition:I was assured by the Yelp representative Eric Vidal that I would NOT be charged any fees unless I wanted to continue after the free 30 day trial. I specifically requested Eric Vidal to call me before the 30 day trial had ended and ask me if I wanted to continue. Eric Vidal stated he would and that he would make sure that I was not charged anything unless I wanted to move forward with services.

That phone call never happened! I was not called back by Mr. Vidal and this weekend I was charged $300 by Yelp. I had assumed that my advertising campaign had ended because I never received a call back from Yelp agent Eric Vidal. That was my big mistake!! 

Today, I called Yelp customer service phone number and gave the above details to Rachel in the Yelp finance department. I explained that I had never authorized any funds to be charged to my card. I asked for a refund.

Rachel was not sympathetic at all and basically told me I am out the $300 and that there is nothing that I can do about it. I probably would have let the whole thing drop but Rachel's cold hard attitude and unfriendly demeanor pushed me to take action. I was very upset and told Rachel that if she did not do anything to help me in this case that I was going to file a case with the Better Business Bureau, FTC and rip off report. Rachel's attitude was basicially "go ahead sir". Then she hung up on me.

I tried once more to call Yelp and work out this problem. This time I spoke with Kristin. She was much nicer and she said that the sales person should not have promised to call me back before the 30 day free trial ended. But Kristin (Cristin?) also did not offer any refund of charges. 

I have never dealt with a more unscrupulous and sneaky and deceptive company in my life. 

Also, please let it be known that I did not receive even 1 phone call and I did not receive even 1 new client from Yelp and I was billed a total of $394. Yelp whole purpose and existence is to bring you more business, more clients, more money to your service or company. Yelp did not deliver even one client to me. Shame on Yelp! I read some of the other rip off reports in here where some folks lost thousands of dollars. I feel very sorry for those folks. l only lost hundreds of dollars. I plan to follow up with my bank regarding Yelp. 

I hope this rip off report will save someone the grief and pain and financial loss that I suffered at the hands of the Yelp. I believe I have been scammed by Yelp.