Yelp sales Jeffery Babiarz Jose Masso They signed me up for advertising program, then tricked me into upgrading service to $930 a month service San Francisco Ca
1. I was called to enter in a trial advertisement contract with Yelp. They offered a fixed rate program for, I thought , 4 months.
2. On September 4, 2020, the trial period was over and an email was sent to me the program ended. after i had paid them $220 a
3. Within a few days later I was contacted by Yelp salesman Jeffery Babiarz, about scheduling a phone conference. We set up a phone conference for Sept 14, 2020, I was not available, so the appointment was canceled.
4. Either that day, or a few days later, Jeffery was able to get me on the phone with the offer of showing me their "web portal". I went on the site he suggested, and at his direction, I went to the pages he told me to go and clicked on the tabs he told me to click on. At no time, did he ever tell me that I was unknowingly, signing back up for the upgraded service that had recently ended. And he never mentioned his directions would triple my advertising commitment.......he straight up conned me
5. I did not notice this "upgrade" on my October bill that was about $850, but I noticed the $930 on my November bill .
6. I called Jeffery on November 17, 2020, when I noticed the issue. He claimed ignorance that he directed me to upgrade myself and quickly connected me to Yelp accounting. I then talked to Jose Masso, and he refused to credit the difference between what I had been paying and the current charge. And he refused to acknowledge that I had been conned by his salesman. After we could not reach an agreement, I cancelled their service and instructed Jose that I would dispute their charges.
7. I have disputed this charge with my credit card company and Yelp has challenged my dispute
8. I contacted Yelp's customer service department and explained how I was ripped off, and they reponded that they will continue to fight my dispute.
9. I noticed 2 other complaints on this site within the last 6 months that report the same scam. If anyone else has experienced this scam, we can file a class action lawsuit.
Feel free to contact me 805-541-2719