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  • Report:  #1227358

Complaint Review: YouFit Health Clubs

YouFit Health Clubs YouFit Health Clubs YouFit will not cancel my membership. On the same day they charged my bank account with an annual membership I called them to cancel. They told me I would have to pay a cancellation fee of $10 plus the annual membership amount. The Manager "Dalton" was not helpful and when I asked for the number to their corporate office he said it wasn't available.  This company needs to be shut down. Tampa Florida 

  • Reported By:
    Machelle — Tampa Florida USA
  • Submitted:
    Wed, May 06, 2015
  • Updated:
    Thu, May 07, 2015

YouFit Health Clubs YouFit will not cancel my membership. On the same day they charged my bank account with an annual membership I called them to cancel. They told me I would have to pay a cancellation fee of $10 plus the annual membership amount. The Manager "Dalton" was not helpful and when I asked for the number to their corporate office he said it wasn't available. I went online and found the number and called their office and all they did was called him and requested he call me again. Without any help from anyone in this company, I called my bank and disputed the charge and had my bank account lock them out. Yesterday I received a call from the Accounting Department stating my account was past due and I explained the situation and they told me I needed to go to the gym and fill out a cancellation form.  I called back to the gym in Tampa and after 3 phone calls I managed to get Dalton on the phone. He said that the only way to cancel my membership was to pay the annual fee plus the monthly fee of $10 and then he said I only have a month to month membership. Okay, this makes no sense. This company is committing fraud, they are selling monthly membership for $10 and charging my bank account for $16 plus they are stating that I don't have an annual membership but they charged my account for two annual memberships. In Florida, there is a 3 day right to cancel and I cancelled on day one of the second annual membership which I did not sign a new contract. I’m trying to cancel because I am moving and they are not located near my new home. After reading comments by others, would someone please tell me what to do next?  I will be filing a complaint with the Better Business Bureau and the States Attorney's office and I will be notifying my employer of their unethical practices since they are one of the preferred gyms on our employee discount list. What are other options? If they hit my credit report, I will sue them. This company needs to be shut down. Tampa Florida

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