Complaint Review: Your Baby Can Read LLC

We ordered this for our 10 month old. The guy on the phone told us that it was    refurbished. I told him that we did'nt want old used stuff that we would pass. He said no we send new stuff it's all cleaned up not to worry. So we went ahead and agreed to get it. He also told us shipping was free. When we got our package it was not new. It was very much used the erasable marker was nasty dirty never been clean.  I would'nt let my daughter touch that. The dvd's skipped. The only thing that was new was the additional books they sent that we did'nt even want,

Oh and by the way we were charged an additional $ 39.99 that the guy that sold it to us told us we could try for free, Yet another lie. Well our daughter did'nt respond to this program at all and believe me we tried it numerous times. So we decided to go ahead and send it back to them.  I called them for further instructions they told me on the phone it was this amount then they said it was this amount. So after arguing with them for 30 minutes we finally got the information we needed to send it back. Come to find out that the free shipping another lie to add to the list of many lies.

So after it was all said and done me and my wife took a loss of about $ 30.00 total. So if anyone is considering buying this beware of this scam they are running.  I would suggest trying something else.  I mean should we have to be scammed, lied to, and cheated out of our money that we all have to work for ? I do'nt know about you but I have a family to provide for.  I cant be just throwing money around every dollar counts. So please I ask you what can be done about this ? My main goal here is to prevent someone else from being scammed, lied to, or cheated out of their money. Thank you for your time. Simple Man : - )