Complaint Review: Your Home International (YHI)

I have made previous posts and will continue to update all websites associated with this company, in particular the CEO Amir Benesh who still owes me over $2500 from a booking that his company stuffed up back in December. 

What happened was myself and 3 others flew from Sydney to Miami, arrived at our hotel to be greeted by a room that was not what we had booked. We called and tried to get YHI to sort it out but they were of no help, as the person who took our booking no longer worked for their company therefore they didn't think it was their responsibility.

Every single person I have spoken to has been of no help to me what so ever. I have spoken to Tinyan Asemota of YHI who asked me to stop calling, also Jennifer Powers from YHI who was just as useless saying she couldn't help, continuing to refer me to Jamey Kolka the man who took our booking who no longer works for them

You home International and Amir Benesh continued to deny that they had received my money back from the apartment owner despite the fact that I was giving Amir written proof that the funds were back in their account. I had been in contact with the actual owner of the apartment that they had wrongly given us, who forwarded me the receipt in hope of assisting me in getting my full refund back. I even have an email from Jennifer Powers of YHI confirming they have the money; 

Subject: RE: Viceroy unit 2704

Date: Thu, 25 Oct 2012 17:52:51 -0400

Dear Kiana,I believe we finally received the funds from Laura yesterday. This issue has been passed onto the accounting department and they are processing the refund but I do not know what date it will be processed. I can assure you, you will receive the funds but I can not give you an exact date.

Thank you

Warmest regards,

JENNIFER POWERS - Listings Manager

Although the evidence was there I then got the following email from Amir Benesh;

From: amir@yhihome.com

Subject: RE: Refund

Date: Thu, 13 Dec 2012 19:28:13 -0500


We did not get the refund it is not in my bank account !!!! so do as you like we did not get the refund


       AMIR BENESH

Followed by this very professional email from Amir:

Subject: Re: Refund

To: kkiana

From: amir@yhihome.com

Date: Sat, 15 Dec 2012 14:21:19 +0000

You willl never get it from me call your agent. We are blocking you and we are. Reporting you !!!!

regards amir benesh 6462353602.

After speaking with Jamey Kolka I became aware that Amir actually owes Jamey a sh*tload of money aswell. 

I was blocked off all of YHI's facebook accounts and not given any further responses until I threatened to post a ripoff report.

Last week Amir finally admitted that they had received the funds and offerred a 50% refund to settle. I denied this offer as I knew the owner of the condo/apartment had refunded more than 50% of the full amount we paid. He agreed to refund the amount that she paid which was only $1,712.00 - almost $900.00 less than the full amount. I foolishly agreed as he was threatening that it would be his last and only offer. 

He said he would need 1 week to get the funds - (even though the money was put back in his bank account on the 25th of October) and SURPRISE SURPRISE - NOTHING! He hasnt responded to any of my emails nor has any money been transferred into my account.

This guy is running a crooked business all around the world! I am only 20 years old, and worked my butt off to go on a dream holiday to the USA for this a*****e to take my money and leave me stranded to find my own accommodation in a place half way across the world from home! 

I will continue to make these updates to spread the word about this crook so nobody else has to put up with his rubbish!