Complaint Review: YourAmbien.com

It's weird the way that some companies cut their own throats by ripping off customers who otherwise would continue to buy from them.

I thought I had finally found an online source for xanax (generic.) The first order for 60 was fine, in every way.

When I reordered 60, I was only sent 30 - for $229!! $229 for 30 xanax - what's wrong with that picture?!

I called the Verification Company which you have to go through (with your credit card information.) The woman was obnoxiously rude. I could only say 2 or 3 words & she'd yell - OK!! OK!! OK!! OK!! in a hostile voice. Ugh, what a b-word she was! She never let me finish one sentence! I kept trying to say that I had been sent "will check with shipping" replies to my requests for the missing 30 tablets about 8 times. Just that automatic answer - will check with shipping - she said, "That's all I can do - we don't ship them, YourAmbien does.

When I finally got through on the phone number (it is usually busy for most of a 24 hour period. (I think you have to get through accidentally, maybe when she has just used the phone before she takes it off the hook.) I said that I had wanted to be a regular customer & could send them a digital photo of their medicine bottle with their dr's name on the label and the quantity 30.
She didn't care.

I said I had no choice but to contact my Visa company for a fraudulent charge, she emailed me the proof of delivery (yes, it was delivered - 30 of them when I had paid for 60!) I pointed that out to her in my reply - I received a "will check with shipping" answer (again!)

Now I have been *black listed* with their sister-companies (it is all the same company, just different internet names, & web sites.) Actually as soon as I try a new online pharmacy - if they send me a banned type reply, I'm glad!! It's the same company as Ambien.com - don't let them fool you into thinking that all these different online pharmacies are working together - they're not! They are in a WAR with each other for all of us in America, who need to find affordable health care & medicine. I might get taken again if they didn't ban me - so I take it as a favor.

I called my bank who had issued the Visa as a debit card. The teller started saying how since it was a debit card, I couldn't do a charge back. I knew that was false. She started going on about how that was the difference between a credit card and a debit card & I said, "That's not true. I can fill out papers with your bank and you can file them as a fraudulent charge." She said, "Oh well, if you will sign the papers...." I told her 2 or 3 times that she shouldn't have said they CAN'T do it - if I had just said, OK I would have been SOL. The bank paid me back the $229.

If you have to file a charge back on a debit card, be sure to let the teller know that you KNOW they have to let you file this. It's the law - it does NOT matter that it is a debit card!

I'm not comfortable giving my bank information about an online company called "YourAmbien.com". But I was more than happy to turn in the Verification Company! ("OK! OK! OK!)

Some of these companies are so greedy that they lose people who would buy from them regularly.

Brenda
Tulsa, Oklahoma
U.S.A.