Complaint Review: YourGiftCard.com Gift Center

I finally got the $50 Sears card in the mail. At this point, I'll take teh $50 Sears card than complain that I was owed a Red Lobster Card. It wasn't easy. I had to keep complainining and responding to the Better Business Bureau. It has taken 6 months for them to honor what was owed to me.

DO NOT CLICK ON ANY OFFERS ON WWW.YOURGIFTCARDS.COM!

Complaint filed against: NetBlue, Inc (More)
Business Info
NAME: NetBlue, Inc
BBB MEMBER: YES
CONTACT: Kathy King
ADDRESS: 303 Bryant St 3rd Flr
Mountain View, CA 94041-1253

PHONE: 650 910-1300
FAX: 650 810-1300

Website: www.yfdirect.com


Complaint status: Send Business' Rebuttal Response-New Offer

Activity
Date Activity Description
12/09/2005 Send Business' Rebuttal Response-New Offer CLT.cf.rtf
12/09/2005 Received Business' Rebuttal Response This is Netblue's response to Ms. Foster's rebuttal to our reply to complaint #XXXXX.

Our records show that Ms. Foster's gift account is under email address shatonjia@excite.com and account name SHATONJIA FOSTER-WARNER. Our records also show that Ms. Foster's gift redemption certificate was received at the gift center on 11/14/05.

We would like Ms. Foster to know that her gift will be shipped within 6-8 weeks from the time her certificate was received at the gift center.

We apologize for the inconvenience and trust this matter to be closed.

Kathy King
Operations
Netblue, Inc.

12/07/2005 Forward Consumer Rebuttal to Business BLT.cf.rtf
12/07/2005 Received Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.)
The email address that I used to complete the offers was shatonjia@excite.com.

After them several emails that I had contacted the BBB. On 10/27/2005 after several corresponding emails I received from MeLinda stating: "We've had occasional problems with our automated emails being blocked or filtered. Please use the link(s) below to create your redemption certificate(s): http://tinyurl.com/8y5md Print and mail certificate(s) in one envelope to the address listed on the certificate(s). Please allow 6-8 weeks from the time the certificate(s) is received in our Gift Center for processing and delivery. If you do not receive your gift in that amount of time, please reply back and let us know. Don't worry about any expiration dates as the ''redeem by'' date on the certificate(s) does not apply to the gift.

On Oct. 30th I downloaded the certificate and printed if off. It is for a $50 Sear Gift Card to be redeemed by 02/09/2006.
Certificate # XXXX.

On Nov. 3rd, I sent the certificate by certified mail verification number 7002 3150 000 5025 9320.

On Nov. 14th, the certified letter with gift certificate was received and signed by Eric Neadlander.

As of Dec. 7th, I have not received the gift card. If not received before January 15, 2006 I will continue with case.

11/28/2005 Forward Business response to Consumer CLT.cf.rtf
11/28/2005 Receive Business Response 9/12/05

This is Netblue's response to a complaint, filed by Ms. Foster Shatonjia, regarding our website, www.yourgiftcards.com. Ms. Shatonjia states she has completed an offer and is due a $50 gift card. Ms. Shatonjia also states that she cannot login to her gift account.P

We are unable to locate a gift account under the email address submitted shatonjiaf@yahoo.com. All gift accounts are located under the email address submitted at the time the customer visits our website.P

We respectfully request that Ms. Shatonjia provide the email address she used when she signed-up on our website so that we may properly assist her. P

We look forward to resolving this matter as soon as possible.P

Kathy Kingbr
Operationsbr
Netblue, Inc.

11/23/2005 Second Notice to Member Business
11/18/2005 Second Notice to Member Business
11/16/2005 No Response received from Business on 2nd Notice
11/07/2005 Second Notice to Member Business
10/26/2005 ReOpen the Complaint

(Less)
Case Description: Rebate: Wants company to honor $50. rebate advertised at time of purchase....
Rebate: Wants company to honor $50. rebate advertised at time of purchase.
Category: Sales Practice Issues
Case opened date: 09/09/2005
Case closed date:
Desired Resolution: ...

Download a copy of this complaint

*** You need to respond to this complaint before it can be processed further. Please see below for instructions. ***

On December 09, 2005, the business provided the following information: This is Netblue's response to Ms. Foster's rebuttal to our reply to complaint.

Our records show that Ms. Foster's gift account is under email address shatonjia@excite.com and account name XXXX. Our records also show that Ms. Foster's gift redemption certificate was received at the gift center on 11/14/05.

We would like Ms. Foster to know that her gift will be shipped within 6-8 weeks from the time her certificate was received at the gift center.

We apologize for the inconvenience and trust this matter to be closed.

Kathy King
Operations
Netblue, Inc.

----------------

From: shatonXXXXXXXX
Sent: Friday, September 09, 2005 11:07 AM
To: Kenneth Chan; Steve Lombardi; jwakjer@netblue.com
Cc: YGC Marketing; webmaster@YourGiftCards.com
Subject: Gift Certificate Lawsuit
Importance: High

Please send me my $50 Red Lobster gift certificate from www.yourgiftcards.com or I'll spoken with legal services here on base and I have been informed that if I don't receive the card as I did complete my portion of the requirement which was to complete a sponsored offer. I'll have my attornery contact you.

Shatonjia

Thanks for your cooperation.

-----------------
Date: Fri, 30 Sep 2005 16:27:38 -0700
From: YGC Support tier1
[ Add to Address Book | Block Address | Report as Spam ]
To: shatonXXXXXXXX
Subject: RE: Gift Certificate Lawsuit

Hello,

In order to receive the free gift card, you must complete an offer through yourgiftcards.com. If you have initiated an offer, you can ignore any further offers, as you will have satisfied the requirements for the free gift card once approved for this offer. If you haven't, please visit: www.yourgiftcards.com to view our exciting offers.

At this time we have not received any notification from the sponsor that an offer has been completed.

If you have clicked and completed an offer, please forward a copy of the confirmation or approval email you were sent by the sponsor. Once we receive your paperwork, we will update your account accordingly Please be sure to write your email address and phone number on any paperwork you send us.

Email: support_tier1@yourgiftcards.com
fax: (650) 810-1300
Attn: Tang
post: yourgiftcards.com Gift Center
PO Box390530
Mountain View,CA 94039-0530

Please see the 'Help' section on the yourgiftcards.com web site for complete details: http://www.yourgiftcards.com/help.jsp. If you have any specific questions about the process, I would be happy to be of assistance.

Thank You,
Tang
YourGiftCards.com User Support
---------------------------
From: shatonXXXXXXXX
Sent: Sunday, October 02, 2005 12:05 AM
To: YGC Support tier1
Subject: Re: Lawsuit
Importance: High

FW: 2 page(s) fax from 32384XXXXXXXX

Here's the offer that I completed under your offer site. E-fax 30 day trail. The fax number given to me was 1-800-8XX-XXXX
The email address shatonjia@excite.com I have several notifications from them that I can send to you.
--------------------
Date: Mon, 3 Oct 2005 13:56:28 -0700
From: YGC Support tier1
To: shatonXXXXXXXX
Subject: RE: Lawsuit

Hello, please remember that you must be an active member for at least 45 days before you are eligible for your gift card. After that 45 day period a link in your account page that says approved will appear next to that offer.

Thank You,
Tang
YourGiftCards.com User Support
------------------------

From: shatonXXXXXXXX[mailto:shatonjia@excite.com]
Sent: Monday, October 24, 2005 7:49 AM
To: YGC Support tier1
Cc: info@bbbsilicon.org
Subject: Follow-up
Importance: High

Attn: Kathy King

I have printed out the Help Section and Terms and Condition. Nowhere does it state that you have to be an active member of the offer for at least 45 days in order to receive the gift card. It has now been 66 or 9 weeks and five days since I have completed the offers, I have sent you the forward of the confirmation email of the offer that I have completed and you still have chosen not to follow through on your end and honor the gift card. I am asking that you follow through or I will have continue to file a case with the Better Business Bureau and have a letter sent from the miliary attorney requesting you honor your promotion as I have done.

Thanks--Shatonjia Foster

--------------------
Date: Tue, 25 Oct 2005 10:57:28 -0700
From: YGC Support tier1
To: shatonXXXXXXXX
Subject: RE: Follow-up

Hello,

We are unable to locate an entry in your account. An entry is created automatically when you initiate the offer through our website, and is stored in an account under the email address submitted. Perhaps another email address was used.

Please forward, by reply email, any email addresses you may have used so we may properly assist you.

MeLinda
------------------------
From: shatonXXXXXXXX
Sent: Wednesday, October 26, 2005 11:04 PM
To: YGC Support tier1
Cc: shatonjia@excite.com
Subject: RE: Gift Certificate Follow up
Importance: High

Hello Melinda--

This is the email address I used is this one shatonXXXXXXXX I was able to log onto the account using this exact same email address which is shatonXXXXXXXX I am not sure why you are not able to locate my email address for your website as I was able to do it without a problem. I am sending you the information posted under my account information. I have already forwarded several times the confirmation information which was FW: 2 page(s) fax from 32384XXXXXXX. I completed under your offer site. E-fax 30 day trial. The fax number give to me was 1-800-XXX-XXXX and I used this email address. I have pasted the information as I was able to log into my account using email address shatonjia@excite.com and below it is the confirmation that I was a member of Efax.

**sent them attachments from the programs I signed up with**
-----------------------

Date: Thu, 27 Oct 2005 11:07:08 -0700
From: YGC Support tier1
To: shatonXXXXXXXX
Subject: RE: Gift Certificate Follow up

Hello,
We've had occasional problems with our automated emails being blocked or filtered. Please use the link(s) below to create your redemption certificate(s): http://tinyurl.com/8y5md

Print and mail certificate(s) in one envelope to the address listed on the certificate(s). Please allow 6-8 weeks from the time the certificate(s) is received in our Gift Center for processing and delivery. If you do not receive your gift in that amount of time, please reply back and let us know. Don't worry about any expiration dates as the redeem by date on the certificate(s) does not apply to the gift.

MeLinda

I called this number 801-316-0555. A woman answered the phone I spoke with her. I told her about me emailing numerous time with no response. How I'd called early and been on hold for 20 minutes. How their program doesn't give you a password and even though it claims that it has and that you will be able to retrieve it. She apologized and said they are small group of workers nd they had been really busy today. Plus, you have to call in to verify. She informed that she would set one up for me. I had her on the phone (as I was doing internet..thank goodness for DSL). I gave her my email address and then she she wanted me to hang up and try it and then call her back if didn't work. I told her nope and that we'd do it together so if I had any problems she could correct it then. I input my new password and it worked. I was able to see my account and items pending. She also informed that it can take up to 45 days for companies to verify information before they send you a certificate because they companies want you to be at least billed for one cycle. Although I'm not thrilled with this yourgiftcard.com or it's customer service (the lady was nice and helpful). However, I won't believe this isn't a scam or rip off until after I have my $50 gift card in my hand.