Complaint Review: Yourmusic.com

all efforts to contact them via their feed back loop sent me right back to the begining of the loop. I emailed bmg directed marketing which owns yourmusic.com. their response was as vague and uncommittal...

I basically want to affirm that I am also having the cookie problem with yourmusic.com. I know they are owned by BMG direct marketing [ the music cd place with the 12 for one deal ], who I will no longer trust. What is maddening to me is that I wasted so much time trying to alter settings and calling for tech. help in order to solve the cookie problem at yourmusic.com. As far as I know one could go on and on trying to solve the problem, a problem which may not be solvable, a problem which appears to be by design.

Their "feedback" form would not go through, and I made many attempts, which is why I finally used BMG's form at another site.

Their response was a lot of wordy, vague nonsense. I would rather have lost money to these people than time, which is worth a lot to me. If they are deliberately frustrating people BMG should pay.

Yourmusic.com did finally contact me via customer service. I asked to be removed from membership, so they would not take money out of my account. At this point they ask that I tried quite a few measures to solve the cookie problem on my own, and as I said I've taken every measure I care to take; no setting alterations, even the most extreme, has enabled accepting cookies at yourmusic.com.

I was so relieved to run across your site and to learn that others had the same problem. Yourmusic did not tell me that; I was lead to believe that I am the only one. If I did not see your site I would probably waste another 40 hours trying to log in to yourmusic.com.

They did not yet drop my membership, replying that I should try the various measures they suggested. Enough is enough.

James
Tucson, Arizona
U.S.A.