Complaint Review: Www.yoursupportdepartment.com - Starter Credit Direct

Online Cash Advance, No Credit Check No Bank Account, No Problem...

Step 1....

Yes, they advertise you for a cash advance, you fill out the application, then you are even asked if you are overwhelmed by credit problems. I marked no and no for any services. They have you fill out in the application box the privacy policy and you understand....

It was a trap from there....

I thought I was only filling out the needed information for a cash advance.

Move on to step 2...

Your bank info, as if this is the part to verify your bank account for the cash advance repayment... I entered my info as requested. The questions in box 2 are if you want AIG, theft protection and even interested in other options they have advertised.

Too late, box 1 is where the nightmare was confirmed. The trap already processed.

By the time you get to the end, you are then asked about paying one time fee $99.00 and small print of $14.00 monthly membership fee. That is when I stopped and did not complete the application. There was no way out, Box 1 completed it.

My understanding was since I did not move on to step 3, I was not continuing. However I was in for a rude awakening when I check my bank account 5 days later and notice an unauthorized $99.00!!!

So I get the info off the draft they made and I call them to only get recordings, and an email to yoursupportdepartment.com... Oh did that tick me off. I did the report to refund my unauthorized draft. Go to my bank dispute that charge. My bank then stops all debits. I cannot get any of my funds to be available to me.

I called and spent over 30 minutes listening to their recording. Finally got a representative who was not only NOT listening to me but defending and reasoning his company and how I authorized it by filling out the privacy policy and initialing I understood what I was doing.

After going round and round I finally got him to send me their refund form. I read the form and it indicates it now wants a copy of my BANK Statement!! Are you serious?

And has the nerve to state You must AGREE to not pursue any chargeback from your bank!!! And, if and only if they refund you a check will be sent to you within 30 days! Their exact words on their refund form...

They need to be sued! They need a class action suit for false advertisement....This company is out of their mind and deceiving honest consumers who are looking for a cash advance.

I suggest any cash advances be done in person and NEVER online! You will be deceived one way or another. Not to say all are deceiving, however the nightmare will be a lesson never forgotten...