ypedia Yellow Pages Online Services Deceptive Business Practice Irving Texas
This company sent me a deceptive form asking me to claim a listing with them. I filled out the form in error thinking I was claiming a free listing. I received a bill for $327.00 a month later. I contacted the customer service multiple times and they refused to help. I was also contact by email several times asking for payment and I told them that I made an error. They refused to help as well. I am now being contact by an attorney telling me that I have to pay for this.
I have made every effort to contact the company and even told the lawyer that this was an error and they are not prepared to do anything about it.
2 Updates & Rebuttals
Pennsylvania,
Made it right
#3Author of original report
Fri, September 12, 2014
I worked with the customer service people and they made this situation right.
YPedia
Coppell,Texas,
We'd Like to Resolve Your Issue
#3UPDATE Employee
Wed, September 10, 2014
I’m the Customer Service Resolution Manager at the above mentioned company. I cannot confirm that your business is our customer with the information provided. With thousands of yellow page companies in the U.S. we are often confused with other providers. I’d like you to contact me directly so I can confirm your account and work to resolve your issue. Meeting your customer service expectations is my highest priority. Please e-mail me at customercare@ypmadeeasy.com.