Complaint Review: Yuhuan Santong Plastics Ltd

Please Help Flood Email This Company And Let Them Know This Is Bulls*>t  sales1@santongplastic Dot com.cn and 2850325931@qq Dot com

I had purchased 30,000 plastic bottles from Yuhuan Santong Plastics LTD in China through Alibaba.com, after paying in full $1820 I received the bottles to find they are all defective at the seams and split open with one squeeze most of them, I notified the Manufacturer and they did not email me back for a couple months, I finally received an email from them that was an apology letter, they sent me several apology letters stating they are sorry but cannot return my payment but would make more bottles, this was un acceptable for me especially after months of delay, The sales girl said this was because there product mold is worn and the machine is old, I have all the bottles still.  I submitted all case files to Alibaba investigation team and they found my case to be valid, they notified the Manufacturer with open case dispute but after 1 week they would not reply to the case showing evidence why they should not pay me back so as of 08/27/14 Alibaba posted the case on the Manufacturers mini site on Alibaba, there is no escrow fund with the transaction, The sad thing is also that Alibaba is only posting the fault on their mini site for 90 days, this company should be removed from alibaba for good, Alibaba is harboring these companies because they are a paid gold member, Alibaba should be shut down because this!!

This needs to be fixed now not later, Remove Alibaba or remove the scams behind them, Harboring must be illegal and when a crap policy like Alibaba's is allowed so they can get there yearly fees this is a crime

WAKE UP TRADE COMMISSION

I have been ripped off by Chinese Manufacturer for $1820 and Alibaba continues to harber them

I have all proof and case details of Yuhuan Santong Plastics and Alibaba skid mark notes they sent during there investigation.

There appears to be several individuals that get ripped off on Alibaba.com like me by Chinese manufacturers selling defective products and many of the products are un usable and can only be disposed of by local garbage pickup

Alibaba final letter states they will only post the case on the Manufactureres Mini site for 90 days rather than removal as Yuhuan Santong Plastics are found neglegent

Reviewing these policies for Gold member and general member there appears to be a discrepancy/contradictory between the 2 

If a gold member acts as the following they will be removed from Alibaba if the case is valid with Alibaba investigation and do not comply for resolution

1) No goods received after full payment.
2) No payment received after full delivery.
3) Products received are not as described, including:
a) Only an empty box received.
b) Received product of different industries, such as ordered a mobile phone but received a T-shirt.
c) Ordered original brand products but received fake ones.
d) Received less than the quantity ordered, the short-weight quantity is more than 30% of the total order, or the short-weight value is higher than $300.

For general trade this can occur instead

But any product problem related with size/color/texture/model/damaging/quality belongs to general trade dispute, and in general trade dispute cases, the severest punishment we can make against a defendant in general trade dispute case is to publish the complaint case record on the defendant’s mini-site on Alibaba.com for 90 days. 

A (In some cases receiving defective goods) are the same as receiving no goods because some cases they are completely un usable as differentiated with general account and gold member shown in )1 No goods received after full payment

This would be quite the same as receiving no goods??

B (In some cases receiving product not as described) as shown number 3 

for gold members in which they can lose there account, can be the same as receiving samples that are not the same as product ordered, they may be similar but not the same quality and completely un usable as this case

C (Scrolling around Manufactures mini websites on Alibaba I do not see where they say ordered products may not be the same as samples, can you point this out for me on Mini websites?

The policy appears to be lacking common sense, can you shed some light on paragraph A, B and C regarding the differences