Complaint Review: Brown and Brown Nissan

They filed the following rebuttal to the above Rip-Off Report:

Their email: Becloe@att.net
Their name: Beckie

Their relationship to the company: Consumer Suggestion

Rebuttal:
Oh my gosh! This story is unbelievable! I had a horrible horrible experience with them as well, and after reading this I have decided to submit mine so others will know NOT to do business with these people!! I have been to the Better Business Bureau on the internet, who gives them a SATISFACTORY record! I hope all that have had this same sort of unprofessional service also submits their complaints to the BBB too.
People need to know that this place is UNsatisfactory, and needs to be shut down!

I am still suffering the after effects of picketing in the 112 degree heat. My health took a major nose dive! I developed fever-blister type sores on my face and legs as a reaction to the sun, heat and Chemo. This along with the still- on-going Z nightmare shut my whole body down. I lost my speech and shortly there after I went into Sleep-Mode. (I was nearly comatose,

only woke up to empty my bladder) I was in sleep mode for 4 days and 4 nights.



Also, my car was side swiped while at Brown and Brown Nissan. The passenger side mirror and side have been scraped down to the metal and the fiberglass for the mirror is both cracked and paint missing. There is a crease dent in the hood with a big chunk of paint missing. As well as large chunks of paints and what looks like the car was keyed over every surface of the Z.



The nightmare continues: Frustration, anger, disappointment, distraught, pissed-off, sick and tired and tired of being sick. I figured I better have Z checked out to make sure B&B didn't do anything else to it. So I took it to West Valley Nissan. On the way there it was over charging. They said they would give it a good checkup and it would be about 3 hours. I put on my roller blades (alternative transportation) and skated to my sons.



It was about 2.5 hours later, and they called to say I could pick it up. So I put my skates on and skate back to Nissan. I asked what they found. They confirmed the alternator was bad. But figured they would really check it out when I brought it back to replace the Alternator. They wanted $358.00!



Of course I declined because this one was brand new and just installed with the engine. They offered to do an exchange but the labor will be $120.00, and they would need the receipt for them to do it under warranty. I didn't have the receipt on me. I asked if it would OK to drive back to Tempe and bring the car back in a couple of days. Sure! You can drive like that for days!



I asked again if it would be OK to drive back to Tempe. Again they said yes. So I got in the Z, started it up and now it was not charging at all, just opposite of when I brought it in a couple of hours earlier. So I drove around to the service advisor and told him "now it's not charging at all, will I be OK to drive to Tempe?" he said, Yes



When I took off, I noticed the air coming from the vents was HOT. But figured since it was parked in the sun and it was hot, that it just needed to cool down. Wrong! It was not cooling down. So I drive back to WV Nissan to have them check it out.



Over an hour later they still could not figure out why it was blowing hot air, when it was blowing cold when I brought in 3 hours earlier. I mentioned more that once.... "Since the alternator is not charging maybe there isn't enough juice to run the air" He said no, that is not it. They thought I had a leak in my cooling system. And they put fern in. But that didn't work.

They mentioned that B&B probably didn't hand turn the compressor once a month to keep the internal seals from hardening. They said they would find the problem when I brought it back for the alternator replacement. They said I'd be fine to get home.



While driving home in 109 degree heat, my Z died again! I am not joking! On the freeway coming home from Glendale. URGGGGGGGGG I got it jump started, again and again and again and every 2 to 3 miles, it took me over 4 hours to get home.



I get it home and take a bus to go BUY a new alternator cause the other one is in the car and I can't get it replaced under warranty until I get it out of the car. Another $200.00 expense. The car was dead, I have no money at all to get it towed or pay for the repair. So I borrowed some tools and changed it myself.



Alternator replaced, and air conditioner works! How about that! But it still is not running correctly. Who knows what evil deeds Brown and Brown may have done to my Z. I feel like

UPDATE: The victim that filed the original Rip-off Report above became very ill after picketing and then getting stuck on the Interstate 3 times in less than 48 hours in 114 degree heat. She was driving the car that Brown & Brown took a year to fix. Brown & Brown said it was fixed, but in reality it was not fixed.



We are told that many other victims have contacted her since the Rip-off Report was first filed and her picketing the dealership.



More picketing will start as soon as the victim is well again and the temperature comes down. Other victims will be joining her including possible employees who were victimized as well.



She will be submitting her UPDATE in a few days.

Another long day in the hot sun. More people who came forward to share their Brown and Brown rip-off experiences. One man drove by with a sign on his car that said, Ask me about the Lemon I just bought at Brown and Brown Nissan.



When I went to the gas station I ran into a couple of people from Brown and Brown. They encouraged me to keep picketing that it was great to see a public cry for help to expose B&B.



Former employees told me that B&B has the highest number of dissatisfied customers and notorious for deceptive practices and warranty rip-off in the entire AutoPlex. They know the law inside and out and walk a fine line so they can't be sued. They will lie to cover up their rip-off and make it seem like the consumer didn't pay attention to the fine-print that they claim

they had them read.



While picketing I received a call from badbusinessbureau.com consumer advocate. He said, B&B had called him and they had agreed to release my Z. They wouldn't give me any money for my expenses or ruined paint and seats, but would let me pick it up and call it even, not having to pay the $1,800.00 bogus charges.



Like I said, all I ever wanted was my car! They told Ed over at

badbusinessbureau.com in California, to have her put her signs down and come and pick up her car! She can have it, just have her put her signs down and take her car. Just after I got off the phone with Ed a police office came to speak with me. The officer said, Brown and Brown said you can have your car. All you have to do is go get it. The Police Officer also stated to me, You also have an old transmission you can take as well. ..That surprised me, how did he know I had a transmission there. So I asked, he said he was in the room while they were talking to the consumer advocate Ed from badbusinessbureau.com. That struck me as odd why was a police officer behind close doors in a private meeting about a customer?



Ed from badbusinessbureau.com called me and urged me to get out of the heat because I was not feeling well and it was 110 degrees out. So my son & I rolled up our signs went over to the pick up area, reluctantly. I was both excited and nervous at the same time.



You can image my disappointment when I walked up and saw my Z sitting there I hardly recognized it because the car was so faded and old looking. When I went inside the waiting area, the employees were happy to see me and were very sympathetic, also angry with the treatment I was getting from management.

Comments were made by the employees about how Bob Grackaus straight out lied about my car being in the sun for a year. And others said, ask us about being ripped off, we can tell you things that would make your hair stand on end.



Finally Craig came out and said I had to write them a check for $676.20 in order to get the car. I said the police officer and Ed from the badbusinessbureau.com both told me an agreement was reached to give me my car and we'd call it even? Craig would neither confirm nor deny that was the agreement. So I went outside and called Ed from badbusinessbureau.com and he

did indeed confirmed that I should not pay a dime!



My excitement turned to anger because they were already lying to me, again. As I sat there I looked at my car and tears started to roll down my face. Why? Why, I kept thinking is Brown and Brown doing this to me.



I took a little break and then continued to picket in the 110 degree weather. This situation has effected every aspect of my life. I am a strong person, but this is more than any one should have to endure. B&B knew that I had just gotten off chemotherapy before my Z went into their shop. They said they'd take good care of me, and I didn't the stress of the car situation,

so just relax, they would take care of getting my car straighten out once and for all. Yet they put me through so much in the last year that I have now been put back on chemotherapy and I am not to be in the heat, sun or get stressed. I have lost my speech several times, (like a stoke) The doctors have said it is directly related to the stress that B&B have put me under

with the my car situation.



The next day my son and I were out there early. We wanted to get good coverage so we decided to roller-blade and picket. When B&B saw me they got in my car and drove it away! That made me sad and so stressed I began to feel weak. By early afternoon I was beginning to feel extremely weaker and very disoriented. We took a break and then picketed until 6:30.



The next morning when I woke up I looked very pale and was weak. My husband didn't want me to go picket but I had to! I just can't stand by and let them rip me and other people off. Someone has to stand up for what is right. Even if that means I need to do a little suffering along the way.



Friday afternoon, my mother in law became very ill and I needed to get to Phoenix. She lives in a rural area and the closest bus stop is over a mile from her house, I don't feel up to the riding my bike the 21 miles to her house or taking 3 different busses and a mile walk. I've lost so much work and already spent over 400.00 on parts for the Z I and other expenses, I could not afford a rental or cab ride.



Saturday morning, still very weak, I decided to pay the $676.20 and get my Z. I was wiped out. Physically, emotionally and bank account. I go to get the car. They took over 20 minutes to find the keys and get it started. When I got in the car to take off I noticed all the lights on the digital display were on.

It was missing and didn't sound right. Of course no one would talk to me. So I told them I was MAD! They've had my car a year and now it's messed up! But I was not about to leave it there any longer.



Fifteen minutes later on Interstate 17 the car died! Can you believe it! They sabotaged the car! I could have been killed! They had taken the nut out of the rotor and it went flying around in the distributor. The car is over charging and is not running properly. It was 112 outside and here I am again

broke down on the side of the road. I can't tell you how angry I was!



I called the old shop foreman from Brown & Brown who was now with West Valley Nissan, because Brown & Brown wrongfully terminated him when he would not go along with their deceitful practices. When I took the Z to B&B a year ago he wasn't there and I did't know where to find him. After a few months I started

calling all the Nissan dealerships until I found him. If my car had NOT been in pieces I would have had it taken to him at West Valley Nissan, but I didn't think this would turn into a year ordeal and life threading situation. I plan on taking the Z to a few different places to get it thoroughly inspected to see what if anything B&B has done to my car.



Other victims and myself will start to picket all the Brown Family dealerships in the Valley. They must be stopped!



....To be continued.

This email is a rebuttal to RipOff #5274.

It was sent by Bob S. at bcaptain@sid.com.



Z car being held ransom at Brown & Brown Nissan AKA Auto Nation: Liars, Sneaks and Thieves *UPDATE 6-1 while picketing, more victims come forward *UPDATES ..car sabotaged (#5274)



They filed the following rebuttal to the above Rip-Off Report:



Their email: bcaptain@sid.com

Their name: Bob S.



Their relationship to the company: Advocate



Rebuttal:

I know them, I worked there, those dirt-bags!



I worked for these people several years ago at another one of their dealerships. They are the most unscrouplous two faced lieing bunch of people I have ever met! I remember one sales manager bragging after secrewing over a young hard working Hispanic man who said he would sue Brown & Brown. The wise a*s sales manager stated, "no one can win in the courts against us, all the judges in Mesa are Mormon, we never loose."



Brown and Brown also known as Mormon and Mormon, short many employees on their hourly pay. Promisees they make are never kept to both employees and to the consumers. They act like they are above everyone else. Yah, they look clean and well mannered and give the appearance they are good people. They are the devil in disguise.



They should all be arrested for fraud to consumers and put in jail. We all know that will never happen here in good old Arizona.



Imagine, these are good Mormons from the Church of Jesus Christ of Latter Day Saints. I wonder if they will get a Temple recommend and go to heaven in spite of all their dirty deeds?

This email is a rebuttal to RipOff #5274.

It was sent by J. Farrell Hatch at Farellj@lds.net.



Z car being held ransom at Brown & Brown Nissan AKA Auto Nation: Liars, Sneaks and Thieves *UPDATE 6-1 while picketing, more victims come forward *UPDATES ..car sabotaged (#5274)



They filed the following rebuttal to the above Rip-Off Report:



Their email: Farellj@lds.net

Their name: J. Farrell Hatch

Their phone number:

Their relationship to the company: Advocate



Rebuttal:

I'm Mormon. As much as I hate to agree with much of what has been written here.



As a Mormon, let me tell you, even if you are a Mormon, you still have to take "it" in the Brown when you buy from Brown and Brown. And we all know what "it" is!



Mr. Brown and all other Brown families. You should be ashamed of yourself. You are a disgrace to our church and you are helping to fuel the anti Mormon propaganda about our great Church.



How do I know all this? A family member who works for you is ashamed to admit they work for you, because they see what you do or what it is you don't do when consumers are screwed in your sales and service departments.

Q: Why would anyone in their right mind spend ALL day picketing in the hot AriZona sun? I asked myself that same question many times while walking up and down the hot sidewalks at Brown and Brown Nissan in Tempe at the AutoPlex, at the corner of Test Drive and AutoPlex loop. (just in case anyone would like to join the battle tomorrow)



A: At first I was out there trying to get my car back. But as the day went on I began to see a pattern. A pattern of people who have been victimized by this very same dealership! They would honk and roll down their window and tell me how they too have been Ripped-Off by Brown and Brown Nissan. They showed their support by honking their horns, yelling things like: down with those M%$#$% F$%^$, Yea take the slime-bags down! In spite of the hostile feelings had for B&B peace signs and thumbs up were the gestures of the day.



I really felt a sort of special bond with all the people who stopped and told me their B&B rip-off horror stories. I was saddened by all the horror stories I was being told. In just the time I was there I heard more than 10 accounts of the great B&B rip-off. That is scary! That was more than one per hour. Not including the ones who didn't stop to tell there story, there were at least 20 more people who yelled they'd been ripped off too.



One woman just bought a brand new 2001 Maximum and has had one problem after the other. She wrote to Mr. Henry Brown, Mr. Tim Brown, Nissan Corporate, and AutoNation, no one responded. She, made calls, sent e-mail and wrote more letters! All she got was excuses and the runaround. She finally brought her attorney with her and then they listened. But she said, they are still not living up to what they promised her attorney. She may take the day off work and picket with me.



One man told me how he didn't realize B&B deceived him until he received his payment coupons from the bank and the payment was more than $200.00 OVER the payment quoted. To top it off, he's had his Frontier in the for service 4 times for breaks in 4 months. They just can't seem to get it right



And the man who said his mother brought her car in for an oil change, when she got it back it didn't run right. Well the service center inadvertently drained her Transmission fluid. A couple of days later, her transmission died. B&B gave her a years worth of free service coupons! Yea, right, like she'd ever go there again! (He was on his way to the Dodge dealership)



This is crazy! While picketing, on the lawful sidewalk, a big woman in a golf cart with a B&B Employee badge nearly ran me over. She came whizzing by riding on the sidewalk and came right at me and my son. I had to jump out of the way and was nearly run over by a car passing. Thank goodness my son caught my arm and kept me from falling.





Other B&B employees don't share her loyalty... Comments like "if they want to hear about rip-off they should talk to the employees!" What does that say?



Don't they get it? Good will always prevail over bad. Sometimes it takes awhile but it will prevail! We are now in the information age. In an instant, a blink of the eye, information can be disseminated around the globe. In the past companies could get away with ripping people off. Consumer information was rarely available; and if it was you couldn't count its validity. Companies that aren't honest and don't treat people fairly will be PUT out of business because they won't be able to hide behind the corporate security blanket. We are banding together and together we will be heard. Thanks to the support of badbusinessbureau.com.



B&B leaves a We care, comment reply card in the vehicle, The card says :We want to hear your comments so that we can give you the very best customer experience That's an insult!



At first I just wanted my car! That's all I ever wanted. My little red 300Zx to be repaired correctly and in a timely manner. I was not asking for it to be done for free; I just wanted the repairs to be done accurately the first time and end Znightmare I've been living. But now????? You tell me! Readers, please e-mail me and tell what you think B&B owe us.



Drive by, honk your horn and show Brown & Brown they're not going to keep us down!



Znightmare@badbusinessbureau.com