Z57 Shea Pearson Account Manager, Jaren Paraiso Service Rep Billing after cancel San Diego California
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Complaint Summary
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| Complaint Type: Consumer to Business Complaint |
| Nature of complaint: An advertising term the seller will not honor |
| Problem description: To The BBB, I canceled my subscription with Z57 & after about 1 year due to poor performance. I did this both by email and by phone with a representative named Jaren Paraiso giving 30 days notice -June of 2013. I was then called by Z57's collections department Shae Pearson in October 2013 telling me that I owe 177.00 for 3 months July, August and September. When I said I emailed my cancelation, as well as spoke to a Jaren Pearson the Z57 representative they said that "yes we have your email and we logged your call to cancel" So i then asked what was the problem. Z57 told me that I was called later that week and agreed to re-join. I said that is an error. i then asked if they logged and recorded all calI's, they said yes, I said great, can you send me the audio MP3 or the transcript of the call stating that I re-joined. Z57 Shea Person said they don't have that one but my re-joining shows in a "memo" that I did re-join. I then said OK that's not accurate, can I speak with the employee that I spoke with Jaren Pearson, I am sure he made a mistake. Z57 told me that he was a very good employee and he does not make mistakes. I then asked do you have any records at all showing I re-joined. Z57 said no, I then asked to speak with Jaren or a manager, I was told by Shea Pearson that Jaren was no longer with Z57 and I am the manager, "sweetheart". I asked that we keep the conversation professional and please call me by my first or last name. Shea Pearson then began to get a bit personal, that's when the conversation ended. This was on or about October 10, 2013. I now have a bill for 177.00 and i will be going to collections. This type of practice cannot be allowed to go unchecked. Hence, the reason for this letter |
| Desired Settlement: Billing Adjustment |
| Desired Outcome: That I receive a paid in full invoice, they notify the credit organizations that Z57 made a mistake and, they write me an apology letter for basically calling me a lier. Thank you, George K**** |
1 Updates & Rebuttals
Z57
San Diego,California,
Z57 Follow-Up
#2UPDATE Employee
Mon, October 28, 2013
Hi George,
Thank you for your feedback. It looks like our support team was able to connect with you and address your concerns. If anything else should come up, please contact us at heretohelp@Z57.com.
Thank you,
Z57