Complaint Review: Z57

If you get a sales call from Z57, HANG UP! They start sucking in your $$ from day one and up to 30 days or more after you cancel. There are short staffed on trainers and customer support is the WORST! Do your research before doing business with Z57!

I was sold a 'Gold Package' contract with Z57 on 5/22/2012. (Fortunately) I opted to just use my current domain instead of having Z57 arrange one for me. I just changed the DNS Record, After setup, I was informed that my first training session through Z57 Academy was scheduled for 2+ weeks later. After I completed my first session on 6/07/2012, my next session was scheduled for another 2+ weeks. I was not able to keep scheduled appt as I was working with a client at that time. Again, it would be another 2+ weeks for training. I did receive a call a few days later. The trainer claimed he felt bad that I had to wait so long for next session. He had a cancellation and could help me right then. Again, not a convenient time for ME.

In July, I emailed Z57 and asked if they could suspend billing on my account until I was able to complete my training. They responded I had to call in my request. When I spoke to rep, she advised they could not suspend - only cancel. However, she sympathized with me and agreed to discount July's bill by 50%. She scheduled me for another training session - again 2+ wks. Finally on 8/16 I decided that I wasted enough $$ with them and called Z57 and cancelled. I then changed the DNS records on my site back to my hosting co. My account was paid through 8/21 even though I cancelled on 8/16. I was reminded about their 30-day cancellation clause. They attempted to bill my CC on 8/22 for another $99.99 but charge was rejected as I had already alerted my CC Co to do. They claim that even though the account is cancelled, they would continue to keep my website live until 9/22.

When I later reviewed my website stats, I was horrified to find that traffic on my site decreased by 82% in June and was absolutely non-existent (0%) during the whole month of July until August 16 when I switched DNS record. I emailed my website stats and requested that they give me a full refund as they did not fulfill their promise and actually did me more harm than good. My stats proved that I received more traffic on my own than with their so-called expertise. Z57 denied my request for a refund and is still trying to collect the last payment of $99.99.