Complaint Review: ZAAZ Studios

I walk through Costco every two weeks or so to get my groceries and browse the impulse buys that circulate through the store.  Recently I stumbled upon a salesman with a vibrating machine. After being urged to try it, the sales person began regergitating information from what sounded like the brochure that they studied before they walked in that day.  I am no stranger to Costco. I have had a family member sell products through their road shows and know that temproary help is often utilized to staff these pop-up sales booths so I entertained the guy and listened. 

Well this sale person leads off his pitch by saying this device is "FDA APPROVED".  What they meant to say is registered.  I worked in the medical feild for a while and learned that I had to be very careful not  to make calims outside of a medical devices approved use.   APPROVED means that the product has an indication for treatment and is intended specifically for use in that treatment.   The marketing for FDA approved products is very regulated and blanket health claims can't be made.  Flipping through their brochure it was very clear that this product WAS NOT FDA APPROVED or they would have been shut down long ago. The brochure made a multitude of helath cliams from helping with sleep, buidling bone density,  to serotnin release and more. Multi- Billion dollar companies would be ripped to shreds by the FDA if they tried to make these claims with a medical device that wasn't indicated for so many uses. 

So what is the ZAAZ machine indicated for? NOTHING... it falls into a category known as a class 1 Medical device. Dont let that medical device term fool you.  Every piece of exercise equipment ever built or imported into the US falls into that category.   There are no regulations for exercise equipment and no requirements for FDA Approval. If it were approved as a Class 2 durable medical device then it would have a very specific application such as balance training or circulation. 

SO why are they pushing the whole FDA thing?  

Plain and simple to sucker you into blindly trusting that an FDA logo somehow means that its approved as something that is good for your health.  What they actually did was cheap and simple REGISTRATION.  So what did they register.?  They registered their studio as a place of business that imports products.  Virtually any business can do this if they are willing to pay a few thousand dollars a year.  There are no hoops to jump through, no tests done, nada.  Its a form to fill out and a payment.  

DO A QUICK GOOGLE SEARCH FOR ZAAZ FDA REGISTRATION.  Here's what you will find 

accessdata.fda.gov/scripts/cdrh/Cfdocs/cfrl/rl.cfm?rid=188456

Its page that shows thier company adress and a registration number designating them as the "initial importer / distributor".   No secific vibration machine is listed and if it were you would think that thier brochure would have their product registration numbers plastered all over it.  Then again if it did they wouldn't be able to make all of those health claims.  

Now all that said Vibration machines do have many benefits. Ive done my home work even tried using a few.  Im not saying don't use them but rather figure out if the company that is selling it to you is being deceptive in thier marketing or not.  

Can't speak to your experience with customer service, but I can certainly speak to the fact that this machine is listed with the FDA. I did extensive research before purchasing one myself, here's the link:

accessdata.fda.gov/scripts/cdrh/cfdocs/cfRL/rl.cfm?lid=221143&lpcd=BXB

It's registration #3007722048.

Hope this helps any other prospective consumers, would hate to see such a wonderful technology passed over because of one person's experience and some poor information. It's really helped me, I have diabetes and circulatory disorders and both have seen real improvement since I've been using it. Good luck.

Has your situation with Zaaz been resolved?

If so, would you please register an acknowledgement of that resolution with Ripoff Reports?

Why did you return the machine, anyway? It's based on real technology (developed by the Soviet and U.S. space programs).

I am a relative of the Zaaz family, and think the technology is wonderful, for the right users. It sure beats sitting around! It has been tested in many university and government labs around the world.

Joshua Cruickshank Chief Revenue Officer, made contact saying his company wished to make it right with us and would refund us our money. They still kept $200.00 dollars off the ticket. I will email him back tonight.  Some lady from the company called saying they were going to refund the money to our credit card and that we would still lose $400 + the $75 pickup and delivery fee. I told her Josh had stated that we would be refuned in full. As I stated we are still out $200.00 at this point. I will update with a final update next