Zaful.com NO customer service, unable to return items, incorrect clothing sizes unknown Internet
I purchased several items from Zaful.com clothing. more than half of the items did not fit, their sizing is incorrect. Everything was sized too small. Also the quality of the garments was dreadful, very cheap fabrics, poor seaming, threads coming loose from the fabric and from the seams. Their phone number and chat line are down. I did finally mange to get a "ticket" number from them in an email, but when I tried to follow the link from the ticket to their customer service the link did not work. I am out over $100. I want to sue them, but I don't even know where they are located - I could'nt find any info on the internet about their actual location. Do not buy from this comopany.
1 Updates & Rebuttals
zaful
We need your order number or ticket number
#2UPDATE Employee
Fri, May 20, 2016
Dear Cynthia, Thank you for notifying us of your complaint. We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit. For phone, we are sorry that because of so many people are waitng for phone and time difference, sometimes you can not contact us in this way, we suggest you to send us emails to support@zaful.com, we will reply you in 24 hours. Please offer us your order number or the ticket number then we check for you. We look forward to hearing from you. Thank you. Best Regards Zaful Customer Service