Complaint Review: zaful

 I ordered an item on 9/23 they stated 10 to 25 days shipping. That passed they then said it is 10 to 25 business days. OK then that passed. I was then asked to confirm my address and go to the post office to see if there was a package waiting for me. And no theRe was not. Then I was told they can't do anything for me because the shopping is really 30 to 60 business days and I have to wait until 11/23 to contact them again (2 months after I ordered my item). I contacted them with no reply back. I contacted again 12/2, they finally replied on 12/8.

With Thanks for you contact us. We apologize with this delay and sincerely regret you have not received your order. Unfortunately it appears that your order has been lost on the way.

After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out.  The shipping company is actually responsible for this loss which is sadly beyond our control. However as you are a valuable customer for us, we are willing to help you the best way we possibly can. We will reship it for you,could you please  confirm your address: customers: ERIKA BYRNE, shipping address: (((REDACTED))) , city: Westlake Village, state: CA, zip_code: (((REDACTED))), country: US, phone: (((REDACTED)))  Please kindly let us know your decision. Once again we apologize for any inconvenience caused.  We appreciate your understanding. Best Regards Abi Zaful Customer Service