Complaint Review: Zagg Inc

Zagg shields have a lifetime warranty.  I requested a new shield from their website and received the wrong item entirely.  They sent me a back cover instead of a screen cover.  I notified them by email of the mistake and returned the item. 

A couple months went by and I heard nothing.  Today I received an email stating that they never received their screen back in the mail and that my card has been charged the full price of $18.99.  I'm very unhappy and am hoping to get my information removed from their database to prevent anymore unauthorized charges.