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  • Report:  #1391543

Complaint Review: ZAGG Inc

ZAGG Inc - Terrible screen protector, warranty a ripoff! Ineffective screen protector fell off within a week; was placed by store personnel Nationwide

  • Reported By:
    Jax — Sierra Vista Arizona USA
  • Submitted:
    Wed, August 09, 2017
  • Updated:
    Wed, August 09, 2017

The Verizon store recommended the ZAGG Invisishield.  The store employee put on the protector.

The protector is adhered to the glass by a thin, less than 1mm line of adheasive.  I could see it was not adhearing in the corners.  The employee assured me it was "fine" and besides, I was protected by their lifetime warranty.

The Invisishield stayed on about one week!  It slipped between the cushions of the couch and when I pulled it out, the protector flew off.  The protector is unscathed, but the adhesive is worthless after picking up microscopic dust!  For $50 plus tax, I expected a MUCH better product!  The protector actually seems to be a plain 'ol plastic.  

I requested replacement under warranty; they charged nothng for the new shield but $9.99 for the shipping!  AND you have to pay to ship back their defective product!!!!  That will be around another $7.00.

I suspect that ZAGG will take the replacement screen, clear the adhesive, re-apply and re-sell.  I will make sure that does not happen by etching the screen.  

Don't buy this!  Don't pay for their defective product replacement.

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