Zara International Clothing ZARA UK, LOST customer service department London United Kingdom, Internet
The service in your Oxford Street store is terrible and then the service from customer service is even worse.
This is now 4 weeks since I sent the original email and I have not had a response.
You enjoy taking peoples money but then dont have any time for them. I am going to keep posting on as many sites as I can find about the terrible lack of respect that Zara has for its custom.
I should be allowed to sue due to lack of custmer service and get 10-15% of what I have spent refunded, this totally idiotic that in 2009 I cant get communication from such a company.
Profits first and then customer somewhere last.
Zara-Oxford Circus
Almost everytime (now at least the last 5 times) when I want to purchase a shirt, trousers or a jumper...I am shocked how frequently I am moved from the short queue in the mens section upstairs to wait in a longer queue still with 1x person working on the till.
I buy multiple items every month from your store and now I feel its just not right.
I dont go shopping all the time but I spend large amounts of money at your store every month but end up frustrated and cursing the fact I have to always be moved upstairs to pay and to a longer queue.
When mentioned in store the staff just looked at me blank...or I was just ignored...no-one apologised...no-one admitted to be a Manager...do you have Managers in store??
Why would know one stand up and be counted as a manager???????
I have found this so frustrating and unprofessional that I find myself wasting my time to write to you with this complaint and looking for another store that I can purchase my clothes. I used to have such high regard for Zara.