Zencondating.com (PeopleMedia) They took money off of my credit card yet they say it was declined, and I cannot use the service subscribed for! Internet
On July 4th , I entered the credit card number from my American Express gift card, on the christianblackpeoplemeet.com website to upgrade my service. When I did the system said it was declined, although it was a brand new card with no purchases and money was on the card.
A few days later I stopped to get gas, and was told my the attendant the card was declined. So I called the customer service number on the back of the card while I was in front of the attendant.
I was informed that there was a charge for $13.90 made on July 4th for zencondating.com. Then immediately I knew why the gas station was saying it was no money on the card.
I then emailed and called the companys information I found on the web. Zencondating. com has no working phone number. PeopleMedia which shows up on the zencondating website, phone number is the number I called to let them know about the problem I am getting emails but they do not respond to the issue. And on top of it I cannot use the service, even though they have the money.
I am disapponted and feel used that they took the money, said I was declined when in fact I was not.
Now there responses are indicated something about the zid code etc. etc. which is a bunch of bull. They have the money and I have no service.
Sherry
Midland, Texas
U.S.A.
1 Updates & Rebuttals
People Media
Chandler,Arizona,
U.S.A.
Declined Transaction - Authorization Hold
#2UPDATE Employee
Wed, December 31, 2008
When a transaction occurs using a credit card or gift card, the issuing bank may "hold" the balance as unavailable, even for transactions resulting in a decline. It can take several days before the financial institution removes the "hold" and makes the funds available again. In the case of credit cards, holds can even last up to 30 days. This can cause the cardholder to believe the merchant has charged them for a purchase that was in fact declined.