Complaint Review: Zenergy Fitness - Zengal Fitness -Jenn Rowland - Jennifer Rowlan

If I have the right person I am currently a participant of Jennifers in Seattle.  I can't imagine it being anyone else as she talks extensively about her healing from cancer and uses much of what she learned to help others with diet.  When she shares of her story she often tears up and so I believe that she experienced quite a time.

I know this young woman to be gracious and kind.  I met Jennifer when she advertised a free summer of fitness training.  She was giving a handful of women in Seattle the chance to work with her for free. We had to write in and tell her our story and why we wanted to make changes. I was not chosen but I know that she lived up to her word and worked with the group for months on end.  I still wanted to work with her but I could not afford to pay for my classes and she still allowed me to attend on an IOU.  I cant imagine someone of such nature that the author describes allowing me to do so. She allowed me every opportunity that the rest of the class had and never discluded me because I hadn't paid in full.  It seems like she is always doing extra things and offering her services at no charge or in exchange for donations to charity.

It would be a disservice to women around the world to put this woman down any further.  She has a really good heart.   

I'm just sad for this.  I'm not certain what would ever cause an individual to do something like this to anyone over a fitness bootcamp enrollment.  I was a client of Jennifer's and I know how wonderful she is/was, because she trained me for free.  I had been one of her first clients when she starte dZenergy Fitness and after a rocky divorce and messy splitting of the assets I could no longer afford her services.  Instead of turning her back on me like any other trainer probably would've Jennifer stuck by my side.  She didn't train me for one week, not one month, but for over one year she donated her heart, time and services.  She asked for nothing in return and even when she was without a car in those fall months of 2008 she biked to me.  She held on until there was nothing left of her and I'm so sorry to see her personal life on display here.  If you want to talk about a young woman having more on her plate than you can imagine Jennifer had cancer and no health insurance.  I know that months before her announcement (that the author so rudely posted for the world to see) she was paying hundreds and hundreds of dollars in medical fees.  The author makes reference to Jennifer making up stories about her car.  Well I'm sure she did because she was embarrassed of the truth. She lost her car AND her home.  Not because she wasn't paying her staff or scamming people, but because she was paying out of pocket for tests, exams, consultations and experimental treatments. She wasn't setting up scam rings in different cities she was simply going to different cities where she had free healthcare options.  You most certainly reuined any chance of her working in any of those cities which is tragic because I know she had to work to keep a roof over her head.

I've been in touch with Jennifer up until about the last 6 months or so and googled her hoping to find her blog.  I was devastated to find this and I can't believe that she never mentioned it.  This is something that could certainly ruin someone's life, ability to work and provide for themselves.  I can only hope that you've said your peace and that you and your counterparts leave this woman alone.

For nearly two years I've lived under the shadow of this report, allowing these false statements to dictate my self-esteem, passions, and drive.   I've lived in fear that Ashley would strike again, and spent every morning with a cup of coffee and a thorough google search to ensure that nothing further has been posted.

A good cyber bully (like Ashley) is diligent in their attempts to ruin your career, most likely because they know that without income, you can't sue or hire a "reputation defender".  There are few attorneys that will even accept an online defamation case, and I've yet to find one that charges under $800 for just the consultation alone.  Let alone the "reputation defenders" who charge tens of thousands of dollars to manipulate your search results.  I've spent two years searching for some kind of justice, on my "I haven't been successful since this happened" income. 

And then it hit me...

Today I realized that I will never get a retraction, I will never get this post removed, and God knows I'll never have the opportunity to show Ashley the reasons why her statements were false and more importantly show how much hurt she caused to myself and loved ones. I've spent two years feeling powerless, weak, and victimized; all attributes that don't align well with (what used to be) a strong personality.  Today I'm ending the cycle and here is why:

Internet reports, consumer claims and cyber bullying as we all know has become out of control.  There are no specific laws for online defamation yet, and until this happens...people like Ashley will continue to be allowed to write posts anonymously that have no truth to them.  These bullies will be allowed to ruin lives, destroy careers, and all without having to attach their name to any of it.  

I've mentioned Ashley and David Conne within my rebuttals to this post, but it does nothing to truly attach their name to it.  Thanks to Ashley's post, my name is synonymous with "Scam Artist" and "Pathological Liar", yet she really isn't attached to writing it.  If she had been telling the truth, if she had acted with ethics, if she had truly stood behind her post...she would NOT have authored this anonymously.  She hid behind the protection of Rip Off Report and acted as any bully would do....it's SO easy to be brave and talk about others when you're name and identity is shielded from public scrutiny. 

I realized after all this time that I want two things:  Freedom and for her to be accountable.  In order to achieve the latter, I've created a website dedicated to this story, that directly links Ashley Conne (simply google her) to her malicious words.  She is no longer anonymous, but now known worldwide as an author of online defamation.  The jig is up. 

To achieve a sense of freedom is a bit more difficult.  Ashley could strike me again at any second of the day, and this is something I'll have to live with.  However, I'll no longer live my life by that fear.  If she wants to strike, she will, and that's her karma.  I know the truth, I live the truth, I ultimately AM the truth.  (I also know the truth about how fast a lawsuit will come her way if she ever does this again. We'll never let it play out for 2 years.  More like 2 minutes.)

As I hit "publish" on this final rebuttal, I take a deep breath and prepare to move forward.  This is the final time I'll visit this web page, and it is the final moment of my life I'll devote to this energy vampire. 

Folks, not everything you read on Rip Off Report is true. If only we could remember that we're all human, all in this together, and even if someone truly does do us wrong, there is a right way to go about finding the solution. 

I often wonder what the world could be like if we all followed the 3 R's:
Respect for self, respect for others, and responsibility for all actions....

Until then...I can only act, speak, and be responsible for myself.  Thank you to everyone who so kindly stepped forward to write in my honor. 

Jenn

This is an update to my last response for the public, and for the author David and Ashley, as I have heard no response.

As of last week a certified letter was sent to the author asking for the following:  1) An immediate update to this posting retracting the comments of libel/slander (including an apology) and 2) Requesting the authors petition to ROR to have this post removed due to their violation of ROR's Terms of Service and public display of private information.  I have yet to hear back from the authors and would like to alert anyone who may be reading this of the current situation.

The author's post is based on libel, and not on fact.  It is based on anger, and not on a purchase made nearly one year ago.  The author had every opportunity to take her claim to court, and never made one request, nor sent me any type of certified correspondence.  Instead she chose lies, public humilation, and malice.  Her words have affected me personally, seriously hurt my professional career, and are a complete disregard for the truth.  She had every opportunity to address her concerns over an amount less than $400 in small claims court, but instead chose this as her route, posting something completely toxic in an environment that prides itself on NEVER removing a post.  Rip Off Report does not, and will not protect authors who violate their Terms of Service, and David & Ashley have seriously crossed the line. 

Every consumer has the right to voice their concerns. David & Ashley did NOT receive a refund from my company because they would not agree to a partial refund.  Had she gone on Rip Off Report and simply stated this, I would have been absolutely fine as she is entitled to do so. However she chose an alternate route, and one that she must be held responsible for. Perhaps if they would have seen the books they could have had a greater understanding as to why I could only refund for the classes they had not yet used.  Many of their classmates had not even paid yet, and from day one most of them were paying on a sliding scale basis due to the economy. Contrary to her viewpoint, I was in the business to help people, and could never turn a participant away due to lack of funding. Even David and Ashley (two incredibly successful Phoenix professionals) had received 1/2 off enrollment.  To insinuate that I had a fitness monopoly, was a scam artist, and walked away with an abundance of cash could not have been farther from the truth.  Perhaps they should also know that while working in Phoenix over 50% of my clients were pro bono (they'll all testify). Or that I STILL don't have a car (documented).  While we're at it, add in that I never MOVED to San Diego (testimonials, documentation), and that being "at it again" in Seattle is simply me coming home to be closer to my family and friends after going through a difficult time in my life.  I grew up here, and how dare they suggest that I'm "on the move again" looking for victims.  It's cruel, insanely unnecessary, and it all has to end.  The author has stalked me online, harassed me excessively, and this has become a terrifying experience for myself and loved ones. 

Since I still have not heard from either of them, let it be clear right now that I will accept an online apology on this website, stating their disregard for the terms of service, acknowledging their libel, and apologizing for the horrendous claims they made about my character and regard for other people.  If this is not achieved within 7 days, I will be proceeding to court and will seek financial damages for the noted amount that this has already cost me, and financial damages for the estimated amount I will lose for the duration of my professional career.  Let it be made very clear that I am FULLY prepared to defend and prove every count of libel within this piece in a court of law with testimonials, written documents, and financial accountings.  While I don't want any of this to proceed to court, a part of me longs for the day just so that I can see the looks on their faces when all of this is accounted for and rings true. 

Ashley and David, I hope that you will seriously review the report that you have now presented to the entire world and seriously question what you can and can not prove, what claims were true/untrue, and what statements were made out of revenge, as opposed to a true need for justice.  I hope that you will remember the extra events I held for you, the books I gave to you, the private yoga session that you had Ashley, the travel pack I gave Dave for corporate trips, and how I went above and beyond the call of duty to ensure that your experience was positive.  I do NOT want money from you, I do NOT want to proceed to court with you.  All I want is for you to recognize what you have done, apologize to me publicly, and admit to ROR that you violated their TOS in the hopes of having this nightmare removed.  Then please...the LLC is still active...proceed to small claims and pursue your settlement in a just and humane way.

I'm a consumer with advice for the owner or preson who was named in the author's original posting. While I think it's nice that your not going after money for your libel suit, I think it's also naive and a bit stupid. Having worked in human resources and the legal profession, I can tell you that without knowing this author has cost you hundreds if not thousands and not for the reasons you may think.

Any employer and even consumers understand that every business is going to have a bad remark or two if they have been around long enough. No one is going to not hire you because of this, so don't worry. This will be a thorni in your side but nothing more in that aspect. But the public acknowledgement of your physical and what was at the time your mental health will prevent you from getting jobs, and you won't even know when it happens. Employers now utilize search engines to conduct their own background checks. With the industry you work in, if there are other candidates to choose from that are perceivably in good health, don't you think the employer will select them? The thing is, an employer couldn't discriminate against you if you willingly relayed this information, but if they can find this information out on their own most definitely they will use it, but come up with another reason. I wouldn't be surprised if you experienced this already.

Clearly from your choice of company names and from the email you sent to your creditors I can see that you do have a sense of zen about you. But please, take this into consideration, do your research on libel/privacy violation, and if you haven't already land an attorney. This case is cut and dry, and any HR/civil rights attorney would gladly take this on. Please think about this and reconsider what you are going after. I know from experience that your post will not be removed from this website. Are you going to settle for retractive comments from an author that will be massive scrolls down the page, when "scam artist" and "liar" are in first glance? I wouldnt.

I've seen cases with libel settling out for tens of thousands of dollars. What do trainers make? 40-60k per year? What if this post cost you one or two job opportunities? My trainer charges me $70 per hour. If you lost out on a client like me that would cost you $7000 per year. You need to get real and stand up for yourself.

Just as this person felt entitled to slam you, you are entitled to sue them.

The author of this post has been confirmed, and as of this morning the following email was sent in an attempt to resolve the situation:

I can understand your viewpoint on your refund, and the need to inform other consumers on how you feel a company or person treated you. I believe in freedom of speech and the right to speak your peace in any outlet, as long as it is done with fairness and ethics. Unfortunately in conjunction with concerns and statements about Zenergy Fitness, you also posted very inaccurate statements and slander about my personal and professional life that this website will never remove. Due to this, as of this morning I have consulted an attorney who has validated the case and am pursuing a lawsuit. Not for any financial damages, but only for removal of those inaccurate statements and a restoration of my privacy and reputation.

I would like to confirm some things with our merchant company, but what I believe I can convey to you at this point on your refund is this: Upon receipt of the email that you published, you did not contact me directly for a refund. Instead you went directly to the merchant company for a refund of your services. From my knowledge the merchant service company proceeded correctly by interviewing both parties before making their decision. Their decision, due to partial services being received was to deny you the full refund, which I agreed with. Clients were only offered partial refunds for the remaining, unused classes. At the beginning of December an email was sent to you stating that a two week extension was necessary for repayment, and that a promissory note for the partial amount (I am in contact with the merchant co now to retrieve that #) would be issued. Clients were asked for their physical mailing addresses in order to mail a certified, signed copy. As this was my last email correspondence to clients (unless responding to their future inquiries), I also provided them again with my contact information, the information for filing small claims if this offer was unsatisfactory, and additional references. I did not receive a response from you, and took an assumption that you were proceeding to small claims as you were unsatisfied with a partial refund. As of last week I searched my corporate and yahoo records for any missed correspondence, and did not find any. If I did miss contact with you, I certainly apologize. There was never any intention to "rip off" anyone, which leads me to my next statement on the active status of the LLC.

What is unfortunate _____ is that contrary to your statements on ROR, the LLC didn't jump ship to San Diego, Seattle, or anywhere else. I didn't close the doors to Zenergy in order to reopen with a sense of anonymity somewhere else. That is completely false. For the purpose of being open to any unsettled creditors, I chose to keep the LLC in active status for one full calendar year, just to prevent the confusion that your statements on ROR will now cause. Upon the end of one calendar year, I would have then filed the paperwork necessary to dissolve the corporation. _____, the information on my active LLC is public information that anyone can access, and complaints through small claims could have been filed at anytime in order to reach a settlement. It is incredibly inaccurate to make any statements that would lead a consumer to believe that I closed my doors and made a quick getaway. The doors are open, and records from the secretary of state will show that they always have been. Nothing has shifted, and Zenergy Fitness has been an active corporation , in good standing since the date of inception.

I am happy to continue working with you to rectify the situation with your refund, as I still believe that you and _____ are entitled to a fair amount. However, I am asking that you accept this as my formal request to remove inaccurate information, speculation, and slanderous comments from your report that apply to my professional and personal life. I also formally request that you remove comments that violate any privacy act, or any statement that violates HIPPO.

Thank you for your email, and I truly look forward to resolving your issue,
Jenn

The author of this post has been confirmed, and as of this morning the following email was sent in an attempt to resolve the situation:

I can understand your viewpoint on your refund, and the need to inform other consumers on how you feel a company or person treated you. I believe in freedom of speech and the right to speak your peace in any outlet, as long as it is done with fairness and ethics. Unfortunately in conjunction with concerns and statements about Zenergy Fitness, you also posted very inaccurate statements and slander about my personal and professional life that this website will never remove. Due to this, as of this morning I have consulted an attorney who has validated the case and am pursuing a lawsuit. Not for any financial damages, but only for removal of those inaccurate statements and a restoration of my privacy and reputation.

I would like to confirm some things with our merchant company, but what I believe I can convey to you at this point on your refund is this: Upon receipt of the email that you published, you did not contact me directly for a refund. Instead you went directly to the merchant company for a refund of your services. From my knowledge the merchant service company proceeded correctly by interviewing both parties before making their decision. Their decision, due to partial services being received was to deny you the full refund, which I agreed with. Clients were only offered partial refunds for the remaining, unused classes. At the beginning of December an email was sent to you stating that a two week extension was necessary for repayment, and that a promissory note for the partial amount (I am in contact with the merchant co now to retrieve that #) would be issued. Clients were asked for their physical mailing addresses in order to mail a certified, signed copy. As this was my last email correspondence to clients (unless responding to their future inquiries), I also provided them again with my contact information, the information for filing small claims if this offer was unsatisfactory, and additional references. I did not receive a response from you, and took an assumption that you were proceeding to small claims as you were unsatisfied with a partial refund. As of last week I searched my corporate and yahoo records for any missed correspondence, and did not find any. If I did miss contact with you, I certainly apologize. There was never any intention to "rip off" anyone, which leads me to my next statement on the active status of the LLC.

What is unfortunate _____ is that contrary to your statements on ROR, the LLC didn't jump ship to San Diego, Seattle, or anywhere else. I didn't close the doors to Zenergy in order to reopen with a sense of anonymity somewhere else. That is completely false. For the purpose of being open to any unsettled creditors, I chose to keep the LLC in active status for one full calendar year, just to prevent the confusion that your statements on ROR will now cause. Upon the end of one calendar year, I would have then filed the paperwork necessary to dissolve the corporation. _____, the information on my active LLC is public information that anyone can access, and complaints through small claims could have been filed at anytime in order to reach a settlement. It is incredibly inaccurate to make any statements that would lead a consumer to believe that I closed my doors and made a quick getaway. The doors are open, and records from the secretary of state will show that they always have been. Nothing has shifted, and Zenergy Fitness has been an active corporation , in good standing since the date of inception.

I am happy to continue working with you to rectify the situation with your refund, as I still believe that you and _____ are entitled to a fair amount. However, I am asking that you accept this as my formal request to remove inaccurate information, speculation, and slanderous comments from your report that apply to my professional and personal life. I also formally request that you remove comments that violate any privacy act, or any statement that violates HIPPO.

Thank you for your email, and I truly look forward to resolving your issue,
Jenn

The author of this post has been confirmed, and as of this morning the following email was sent in an attempt to resolve the situation:

I can understand your viewpoint on your refund, and the need to inform other consumers on how you feel a company or person treated you. I believe in freedom of speech and the right to speak your peace in any outlet, as long as it is done with fairness and ethics. Unfortunately in conjunction with concerns and statements about Zenergy Fitness, you also posted very inaccurate statements and slander about my personal and professional life that this website will never remove. Due to this, as of this morning I have consulted an attorney who has validated the case and am pursuing a lawsuit. Not for any financial damages, but only for removal of those inaccurate statements and a restoration of my privacy and reputation.

I would like to confirm some things with our merchant company, but what I believe I can convey to you at this point on your refund is this: Upon receipt of the email that you published, you did not contact me directly for a refund. Instead you went directly to the merchant company for a refund of your services. From my knowledge the merchant service company proceeded correctly by interviewing both parties before making their decision. Their decision, due to partial services being received was to deny you the full refund, which I agreed with. Clients were only offered partial refunds for the remaining, unused classes. At the beginning of December an email was sent to you stating that a two week extension was necessary for repayment, and that a promissory note for the partial amount (I am in contact with the merchant co now to retrieve that #) would be issued. Clients were asked for their physical mailing addresses in order to mail a certified, signed copy. As this was my last email correspondence to clients (unless responding to their future inquiries), I also provided them again with my contact information, the information for filing small claims if this offer was unsatisfactory, and additional references. I did not receive a response from you, and took an assumption that you were proceeding to small claims as you were unsatisfied with a partial refund. As of last week I searched my corporate and yahoo records for any missed correspondence, and did not find any. If I did miss contact with you, I certainly apologize. There was never any intention to "rip off" anyone, which leads me to my next statement on the active status of the LLC.

What is unfortunate _____ is that contrary to your statements on ROR, the LLC didn't jump ship to San Diego, Seattle, or anywhere else. I didn't close the doors to Zenergy in order to reopen with a sense of anonymity somewhere else. That is completely false. For the purpose of being open to any unsettled creditors, I chose to keep the LLC in active status for one full calendar year, just to prevent the confusion that your statements on ROR will now cause. Upon the end of one calendar year, I would have then filed the paperwork necessary to dissolve the corporation. _____, the information on my active LLC is public information that anyone can access, and complaints through small claims could have been filed at anytime in order to reach a settlement. It is incredibly inaccurate to make any statements that would lead a consumer to believe that I closed my doors and made a quick getaway. The doors are open, and records from the secretary of state will show that they always have been. Nothing has shifted, and Zenergy Fitness has been an active corporation , in good standing since the date of inception.

I am happy to continue working with you to rectify the situation with your refund, as I still believe that you and _____ are entitled to a fair amount. However, I am asking that you accept this as my formal request to remove inaccurate information, speculation, and slanderous comments from your report that apply to my professional and personal life. I also formally request that you remove comments that violate any privacy act, or any statement that violates HIPPO.

Thank you for your email, and I truly look forward to resolving your issue,
Jenn

The author of this post has been confirmed, and as of this morning the following email was sent in an attempt to resolve the situation:

I can understand your viewpoint on your refund, and the need to inform other consumers on how you feel a company or person treated you. I believe in freedom of speech and the right to speak your peace in any outlet, as long as it is done with fairness and ethics. Unfortunately in conjunction with concerns and statements about Zenergy Fitness, you also posted very inaccurate statements and slander about my personal and professional life that this website will never remove. Due to this, as of this morning I have consulted an attorney who has validated the case and am pursuing a lawsuit. Not for any financial damages, but only for removal of those inaccurate statements and a restoration of my privacy and reputation.

I would like to confirm some things with our merchant company, but what I believe I can convey to you at this point on your refund is this: Upon receipt of the email that you published, you did not contact me directly for a refund. Instead you went directly to the merchant company for a refund of your services. From my knowledge the merchant service company proceeded correctly by interviewing both parties before making their decision. Their decision, due to partial services being received was to deny you the full refund, which I agreed with. Clients were only offered partial refunds for the remaining, unused classes. At the beginning of December an email was sent to you stating that a two week extension was necessary for repayment, and that a promissory note for the partial amount (I am in contact with the merchant co now to retrieve that #) would be issued. Clients were asked for their physical mailing addresses in order to mail a certified, signed copy. As this was my last email correspondence to clients (unless responding to their future inquiries), I also provided them again with my contact information, the information for filing small claims if this offer was unsatisfactory, and additional references. I did not receive a response from you, and took an assumption that you were proceeding to small claims as you were unsatisfied with a partial refund. As of last week I searched my corporate and yahoo records for any missed correspondence, and did not find any. If I did miss contact with you, I certainly apologize. There was never any intention to "rip off" anyone, which leads me to my next statement on the active status of the LLC.

What is unfortunate _____ is that contrary to your statements on ROR, the LLC didn't jump ship to San Diego, Seattle, or anywhere else. I didn't close the doors to Zenergy in order to reopen with a sense of anonymity somewhere else. That is completely false. For the purpose of being open to any unsettled creditors, I chose to keep the LLC in active status for one full calendar year, just to prevent the confusion that your statements on ROR will now cause. Upon the end of one calendar year, I would have then filed the paperwork necessary to dissolve the corporation. _____, the information on my active LLC is public information that anyone can access, and complaints through small claims could have been filed at anytime in order to reach a settlement. It is incredibly inaccurate to make any statements that would lead a consumer to believe that I closed my doors and made a quick getaway. The doors are open, and records from the secretary of state will show that they always have been. Nothing has shifted, and Zenergy Fitness has been an active corporation , in good standing since the date of inception.

I am happy to continue working with you to rectify the situation with your refund, as I still believe that you and _____ are entitled to a fair amount. However, I am asking that you accept this as my formal request to remove inaccurate information, speculation, and slanderous comments from your report that apply to my professional and personal life. I also formally request that you remove comments that violate any privacy act, or any statement that violates HIPPO.

Thank you for your email, and I truly look forward to resolving your issue,
Jenn

I was blessed to have worked with Jenn in assisting her healing. The nonsense about her running from her obligations is so overstated and not the truth. It is unfortunate that someone can take a set of circumstances involving personal survival, and turn that into a manifesto of greed, lies and deceit. Jenn is a magnificent spirit and she is now just trying to "LIVE". Please let her have every opportunity to heal her body and survive this battle; and hope and pray that someone that you love will never be faced with the same challenges that Jenn was dealt.

Noted from the above post, of course Rip Off Report edits out email addresses, as they don't actually want problems to be resolved online. They want you to join, pay, and go through their greed driven chain of events in order to reach the person who filed the complaint.

To the author: You can still reach me at (jenn) at my company's website address. I will make a point to check my email multiple times over the next few days in order to provide you with my personal contact information.

If this gets edited, please refer to the email of mine that you posted on this website. I'm quite certain that the email address it originated from is the same one you can still reach me today.

I can not respond to the statements for legal purposes. What I can do is provide the author, and any other persons interested my contact information: jenn@zenergy-fitness.com. The account is open, active, and I await your email so that we can move forward in rectifying the situation. The zenergy fitness domains and email expire on May 31st, so please contact me prior to that date so that I can provide you with my personal contact information.

In addition, the LLC is still active and listed with the Arizona Secretary of State. The corporation still stands, and is therefore an open target for any complaint and small claims case. The active status of the corporation is just so people such as the author could locate the LLC, and properly file any complaint they may have had. There was no hiding, the status of the corporation has remained constant since it's intial opening. The corporation has received one complaint via certified mail, and nothing more.

For the positive feedback, I greatly appreciate your comments but want to note that Rip Off Report PROFITS from every single post made on here through advertisements and their pyramid membership scheme. (So to the author, I did not draft those posts) To research this company, their operations, and principles is completely unsettling. Even if the negative comments on here far outweigh the good, I am okay and at peace. Everyone deserves the right to free speech, but let's not give this particular outlet any more attention than it deserves.

To the author,

I am NOT Jenn, but I did author one of the above posts. Rip Off doesn't allow you to update a rebuttal so I am having to post an additional. I also know that as members of Team Jenn (sorry but this is getting THAT childish) that a mass email was sent out for people to step up and post positive comments. I was online chatting along with several others while we talked about our experiences and submitted our entries. Some of which were NOT posted and edited out for some reason. Anywa, I've asked everyone to come back on and identify their posts and provide contact information. Granted this is online and public, so you have to understand people not providing phone numbers. However, if you want to email I'm sure everyone will be happy to speak with you and verify the posts! Or if you update your posts with an email address we can contact you as well.

I actually identified myself as "Zenergy" actually as somewhat of a test against Rip OFf and verification. Your right to be concerned with posts as I shouldnt be allowed to post under that name. It is what it is.

(((ROR redacted))) That's ME

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I took classes from Jenn and subbed classes from time to time. I think it's so important to remember what this website is. It clearly states that speculation is not allowed in posts, but the above post does nothing but speculate about how Jenn ran her business, her schedule, and other aspects. Unless you are that person, or incredibly close to her, you have no idea what the financial status of a company is, what their debt/operating costs were, etc. I suppose even the positive posts about Jenn, including mine can be speculation, but then again...not many people take the time to go on Rip Off Report to "speculate" about the good.

It is also important to remember that anyone can post a comment on here, and that is unfortunate. The same people could be posting over and over and over again. This isn't the BBB or small claims where only facts are allowed and presented. It is just an online forum where people can say whatever they please in the attempt to tarnish a reputation, and potentially prevent someone from making a living. If people had money "stolen" or were ripped off, then why not seek out solutions?

Does everyone know that Jenn is from Seattle? I'm not sure who is doing the radar on this girl, but I am friends with her on Facebook and know that she is there visiting friends and family. That's allowed. And as for San Diego, why are we speculating over the cost of living and what she is doing? This needs to stop. There is very little factual information here, and it's again, unfortunate.

People who still wish to contact Jenn, she is still at the same ol' email address that she has been for years. Jenn's a sweet girl. She doesn't walk on water, but how many of us do?

I have taken many bootcamps with Jenn/Jennifer and her staff. Her trainers were very good and in fact she was very good. I think she is especially talented with yoga. I was in great shape working with her and very happy with my personal progress.

So, without bringing in the emotion and personal thoughts on Jenn/Jennifer's health situation here is my take:

Zenergy did rip me off and ripped off the staff. Considering this was a service and not a product, it is hard to imagine how this business could fail the way it did. My class just signed up and paid in full, so there was an immediate addition to her cash flow. Also she taught many of the classes, so why could she not have let her trainers go and complete the classes herself in larger groups (at the time of closure she was still actively and aggressively training). This should have at least been an option to her participants. I also know that I have been nothing but a faithful follower of Zenergy and I responded by email and emailed for follow up and I got zero response from her or anyone at the company.

Someone mentioned that Phoenix was being deserted and this is somewhat true. People in our area were not signing up as expected and Jenn seemed to put forth a large marketing campaign and little result. However, this does not justify closing a few weeks into a camp and then not responding to emails requesting an update. Also, I know (as factual data proves) that San Diego is more expensive to live in than Phoenix, so this does not justify her move either.

As for the health issues. If she was not healthy enough to train me and had to be "forgiven" of her debt, because of these health concerns, then how would she be healthy enough to be a trainer or attempt to train today?

My concern is she got in over her head, which led to her taking my money and money from other innocent people looking to get in/stay in shape and now she is setting up a similar system in San Diego and apparently now Seattle. I am not speculating that she will take your money. I am suggesting you find a trainer with a better history and one that is not on Ripoff Report.

Jenn is writing the reviews below. If you notice as you read them they are all very similar, around the same date and time, and say the same thing. If RipOff report can look into this, I am sure they are all linked to the same IP address!

I know of several people in my class and the trainer of my class that are upset and feel scammed. The information I shared was public information that she has sent out to all her participants.

I am sure she will be on the move again looking for a new way of making money! Her new website-zengalfitness.com has been disabled!!!!

"I worked with Jenn for about a year, twice per week and sometimes more. I got to know her on a somewhat personal level as she has a terrific personality. She had a true passion for her career, she was constantly researching and creating new work-outs to keep me challenged and progressing in my training. Jenn is a motivated individual who truly wants the best for her clients and is sincere in her approach to fitness and well-being for those she trained.

As far as these claims that she is a scam artist, I don't believe they are at all merited. Not only is it out of character for Jenn, but it is a malicious attack on someone that is clearly dealing with a life-changing health issue.

Realistically it will take time for Jenn to straighten her business dealings as it would anyone in her situation that was basically in the throes of starting a business when something catastrophic happened. She simply moved somewhere that she could try to recover and make a living. The bottom has fallen out of Phoenix... it is half deserted!

Jenn, we believe in you and believe that things will get back on track soon. You deserve the break that you asked for... and we believe that you'll get everything straightened out with a little time. As far as this person calling you a scam artist - well, let's just hope that if something unexpected and unfortunate happens to their health, they will be surrounded by more support than what they are giving you."

Pamela

I have worked with Jen since she started Zenergy Fitness. I think I was one of her first clients, and used to work with her at the Y as well. The author of the original post makes it sound like she's some fly by night operation! Jen was in business in Phoenix for years, and did a great job managing things on her own. I consider her to be like family, and know that the past year has been tough on her and those close to her. I was also in the bootcamps when they closed and I held no ill will. OUr instructor at the time was unprofessional and gossiped with other classmates about Jen but I just said my prayers and went on my way.

Even though I didn't want a refund on classes, JEn still kept me in the loop with the updates on her corporate status. She did the best she could under such circumstances. I really wasn't worried about how her business was doing. Myself and others were worried about her. To the author, your claims on her being a "scam artist" and "pathological liar" not only hurt Jen, but they hurt those of us who know her well enough to know that this is outlandish and false. Bad things happen to good people, and it is hard to watch such a strong woman be broken down so much.

There are always going to be people who feel this is the right way to get their point across. If it was really about the money, they would be in court and not on this website. Small claims is an incredible outlet for those who feel that they are entitled to money, and costs relatively nothing. It would have been a much better option, and still created a public record that would have allowed people to judge whether or not they wanted to work with JEn or her company. Company records, financial records, etc are public. Records pertaining to health are private, and should have stayed that way.

For people who encounter JEn, hire her. To the author of the original post, I hope you will think about the pain that this type of post can cause to her friends and family who wish for some things to remain private. YOu could have easily said your peace on the business side of things, and left everything else alone.

I was also a client of Zenergy Fitness, and was taking classes with Jenn when things were shut down. For future clients who don't want to take the time to read my verdict, it's simple: Jenn's a class act, an outstanding trainer, and did not deserve this public backlash.

First off, for this person to be claiming they were owed $400 is crazy! Jenn's price point was well below that. $200 at most for 6 weeks of classes, and we were three weeks in when things were cancelled. $400 is completely false, but hey - it makes for a better show. Most of us paid $150-$185 for classes and were only owed about $75. If a person was out $400, wouldn't they go to small claims? I know I would. And I certainly wouldn't wait 6 months before making such a stink about it. Honestly, I don't care if you were owed $10,000. Putting a person's personal health history on this type of forum is unacceptable.

Jenn was our instructor at our location, so perhaps I have more empathy as I watched her decline over the weeks leading up to the notice. We loved Jenn. She was prompt, dedicated, a GREAT trainer, and always doing things outside of class to make this an experience. I wonder if the author ever used Jenn's free time for emails, or ever took any of Jenn's dvds or books, or ever attended events Jenn arranged outside of class? More than likely. As great as she was, we noticed her energy decreasing, and knew something was going on before she made the announcement. When I received her email I was so sad. Such a vibrant woman does not deserve this. Myself, along with almost my entire class offered her our love and support, and told her to forget about our refunds. We stood behind her choice 100%, and couldn't believe she had gone on as long as she had.

After Jenn's initial email I received frequent follow-ups on the status of the company. She even at one point gave all of the information for filling small claims when she realized her initial repayment was going to be postponed. She wanted everyone to know that she understood that they had the right to exercise this option, and that there would be no hard feelings. Even in this difficult time she acted responsibly. Her email response time had slowed, but 48 hours at max was as long as I ever waited for a response. I again, don't understand this. IF this report is valid, why didn't they go to small claims? This is clearly a smear campaign, and this girl has gone through enough.

The Rip Off Report guidelines clearly states that you can not speculate or do anything that is defamation of character. Clearly that is what this person is after, otherwise they would have proceeded to small claims. It is so unthinkable to put a persons health diagnosis out on display. I can't believe that a website even allows for it. I have spoken to Jenn frequently on her diagnosis, and this is a well connected community. I know practitioners who have treated Jenn, and while I don't know details (as some people believe in privacy) I certainly know that her struggle is real, and is something she still deals with. So why don't we let the girl focus on what's important? Jenn did not "skip town" to San Diego. We really need a fact checker on here.

Take your claim to small claims court! Or better yet, since it's been 6 months, why not just let it go? I think you've done enough here to cause damage, and force her diagnosis to live on, even once she's cured.

Alexis
Phoenix Metro

I worked for Jennifer at Zenergy Fitness for many months at the start of her career, and was with her again right when the company came to a close. It is true that Jennifer ended the company abruptly, and didn't give clients or staff much notice. It was hard on everyone, including Jennifer. But, we are in the middle of some tough economic times and businesses are going out left and right. I think the biggest mistake she made in closing, was in sharing far too much personal information with clients and staff. Myself along with others urged her not to bring her personal life into the light, and to just close the doors and walk away. It wouldn't have prevented this, but it wouldn't have made it SO personal. It's tough in this industry, because we get to know people we work with so well, so it almost feels obligatory. I know that my clients know more about me than some of my family and friends! We just spend so much time with them, and it ffeels natural. Jennifer's attempts to share her personal struggles have clearly backfired here, and I'm sorry to see such an angry consumer and I'm sorry that her personal details (which to my knowledge are in fact absolutely true) are now on the internet. I've been in contact with Jennifer as my sister had a form of cervical cancer, and I've talked with her on many occassions in great detail about her health and how she's doing and referred her to an oncologist in Scottsdale. I think it's okay to be upset about your money, but to place such personal information about Jennifer online is really unfair. Dealing with cancer is a private battle, and one that her and her friends and family are all struggling with. I know that this would be really heartbreaking for them to see. While everyone deserves to speak their opinion, I would hope that the author would focus strictly on the facts. The fact is, the business closed, and she did not receive a refund. That is absolutly valid for this website, the rest is defamation.