Complaint Review: ZENNI OPTICAL

ZENNI OPTICAL IS INCOMPETENT, SNOTTY AND SLIGHTLY INSANE

http://zennioptical.com/cart/home.php

Zenni Optical

27 Sunny Oaks Dr.

San Rafael, Ca.94903

Phone 1-800-211-2105

Fax 1-415-883-7020

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Zenni Optical

5127 Firwood Dr.

West Linn, OR 97068

We made 2 orders from Zenni several weeks apart. The 1^st order was due to be delivered before we made the 2^nd. It was not. Shortly after the 2^nd we got an email about order 2 suggesting we had picked the wrong frames and the prescription was not right. We told them they were garbling something and that not only were the frames correct but the prescription had been checked with the optometrist. They were not satisfied so we phoned them and they demanded we fax the prescription, which we did, and they finally acknowledged on another call that the scrip was fine and so were the frames.

Then they said our order #1 was all wrong and demanded we fax the prescription for that one.

So we phoned their 800 number and got Desmond and read him the order number and asked what the problem was. He assured us there was no problem and that the order would be on our doorstep within a week. That was over a week ago.

Then we got an email from zennilab@gmail.com that said since we had not responded to them, they were cancelling the order.

We emailed them back and told them that indeed we had responded and that Desmond said all was OK and suggested that they reinstate the order or we would notify everyone on the web of their rudeness and incompetence.

They evidently do not care.

Some things are clear about Zenni Optical:

-- The clerks working at Zenni Optical like to do that bureaucratic thing where they make things difficult for you just because they can .  Most reviewers and complainers about Zenni Optical note Zenni personnel are snotty. See: (((link redacted))) and (((link redacted))), the 2 leading consumer sites on internet-purchased eyewear.

-- Zenni Optical people do not know what they are doing.

-- Zenni Optical has their spectacles made in China (according to Desmond). Somehow in the crossing things get crossed.

-- There is no communication between people at Zenni Optical so if one person tells you one thing it is not reliable because another will tell you something else.

-- Zenni Optical never answers its email. Only way we got email attention from them is when we made the orders and they emailed to cause trouble. They used zennilab@gmail.com for that. And they NEVER sign their messages so you never know whom to speak to.

-- Zenni Opticals 800 number is often unanswered and we are referred to voicemail. But then the voicemail box is full so we cannot leave a message!!

Others things are a bit murky. For example The Better Business Bureau evidently considers the Oregon Zenni Optical as some kind of shady operation.

The Better Business Bureau reports that Zenni Optical is not an accredited business and reports many complaints, most handled unsatisfactorily -- see more at (((link redacted))).

THIS IS A COMPLAINT ON (((link redacted)))
MOST PLEASANT REVIEWS ON ZENNI ARE WRITTEN BY THEIR EMPLOYEES.

TAKE YOUR BUSINESS ELSEWHERE!

P.S. The spectacles we did receive from Zenni broke at the rims after 2 months (while they were being worn -- no trauma to them). It was that the plastic in them could not withstand the stretch necessary to accommodate the lens. It must be that Chinese melamine we have all come to know and love.